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Atlas Property Management
- Property Management
- Portland, OR
About this business
Location details
7800 SW Durham Rd, Suite 300, Portland, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been here almost two years. Up until a couple weeks ago i would've rated this place lower. The reason the rating wouldn't been almost mon existent is due to the managers here. Well, we got handed ******* the manager and **** the maintenance man really recently and OMG!!! Amazing!! They get the problems fixed and fixed right. It has been maybe a few days since i asked about my dishwasher and oven fan. They had to order new ones and showed up trying to get them done the day they came in. Unfortunately due to all insane he... read more
Excellent customer service for owners. Prompt reply to emails or concerns. Skillful repairs performed by handyman.
This Company does not even deserve a Full Star! They Hike up Your Rent Over $200 Every Year when they Know People are struggling in this Economy right now, People Don't even get that kind of money for a raise. Also When repairs are needed they take their sweet time or ignore you, And they try to charge you on extras if you don't pay attention to your Ledger after paying your rent. AND When it is time to CALL them NO ONE PICKS UP! you get a ridiculous recording that doesn't Even give you the options you need then tells you to... read more
Our front door has not been properly latching off and on for at least 6 months, in addition to other problems. Multiple tenants have filed multiple reports, and emailed/texted repeatedly. A tenant recently had a peeping *** touching himself, and informed them, which should have prompted them to have more urgency. Two weeks ago it started acting up again and I put in a maintenance request, and emailed a video. I have emailed the address provided and texted the number provided (just this Wednesday was last time provided) a few... read more
Business response:
Dear Sunshine,Thank you for reaching out, we vale your feedback and am sorry to hear that you are experiencing issues at the community you reside at. After reviewing the maintenance history, it looks like our team has been aware of the issue with the door and have made multiple attempts in repairing it. Due to the issue being infrequent, it has been difficult to diagnose but there is currently a third-party vendor working on a permanent solution.We also want to verify that we have a cleaning company visiting the property wee... read more
Atlas Management LLCs handling of ********************* (*******************************) has been incredibly disappointing. One of the most frustrating aspects was the complete lack of communication from the management team. Calls and emails to the leasing office went unanswered, and concerns were consistently ignored, making it nearly impossible to address any issues in a timely manner.The property itself was poorly maintained. The dumpster area regularly attracted people rummaging through the trash, creating safety concer... read more
Business response:
Thank you for sharing your feedback regarding your experience at *********************. We regret that your time with us did not meet your expectations. Resident satisfaction is of the utmost importance to us, and we strive to address any concerns that arise promptly and effectively.While we respect your perspective on these matters, we do want to clarify that our team works hard to maintain the property and provide residents with responsive communication. We consistently prioritize cleanliness and property maintenance, and ... read more
have to give one star to write a review. I would give negative 10 stars. Atlas took over in January, 2024. They put a notice on the door, asking for permission to communicate electronically, I never signed or agreed to it, but no other communication was used- strictly electronic, no mail, post on your door etc. Before Atlas took over our building the grounds were maintained properly and kept clean, when Atlas took over NOTHING WAS DONE UNTIL A COMPLAINT WAS SENT. The common areas were never cleaned, worst of all the garbage ... read more
Business response:
Hi ******,We are very sorry to hear that you had an unpleasant experience while residing at one of our properties. We value your feedback and appreciate you reaching out.I have looked into each of your complaints, and I see that all work orders for the unit were completed and there were no additional requests received for ongoing issues inside the unit. I also wanted to confirm that the common areas and trash area were contracted with vendors to be cleaned on a weekly basis. It also looks like a partial payment was made the ... read more
The property managers are unresponsive and do not return calls. They accessed a late fee onto my account after my rent was paid. When I try to reach out to discuss this charge I get no response. The phone number provided to call goes to a voicemail with and out of office message for Christmas 2023. This gives the impression no one has checked the voicemail is 5 months. Yet someone is accessing late fees. This seems to be a serious issue in the case if an emergency if we have no way to contact our property management. The che... read more
Business response:
Hello ****, Thank you for reaching out! After speaking it looks like the late fee on the account was removed earlier in the month, and that you have also been provided with the updated phone number to contact the onsite manager. We are always happy to help address your concerns and urge you to contact the onsite manager directly for further assistance. If they are unavailable, please leave a voicemail or text message and we will get back to you within 24 business hours.
Slum lords. Completely unprofessional and have no business being a property manager. Swimming pool is a filth ridden hole that they only clean up once a year to try to trick new tenants and once they have new tenants they let the pool and the rest of the property go to h***
Business response:
Hello, thank you for bringing thisto our attention, it is unfortunate that you've had this experience with one of our properties. Atlas Property Management strives to be the best in the industry and if this is to be true, this is not what our company stands for. We invite you to reach out to our corporate office so that we can better assist and understand the poor experience you have had. We are having trouble finding you in our records as a tenant of ours, please contact our office so that we can better assist you.
I live at ********************* which is managed by Atlas Property Management. I can't sleep uninterrupted because the upstairs neighbor's bed is so squeaky. I'm constantly tired. I do not want any conflict with my neighbors so I contacted the manager ************************************ by email for help with the situation. She just ignores me. She is either incompetent or an arrogant creep who doesn't care about livability or the covenant of quiet enjoyment. Because of this, I contacted Atlas in the hope that they would he... read more
Frequently asked questions about Atlas Property Management
How is Atlas Property Management rated?
Atlas Property Management has a 3.4 star rating with 254 reviews.
When is Atlas Property Management open?
Atlas Property Management is closed now. It will open on Monday at 9:00 a.m.