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Austin Telco Federal Credit Union
- Credit Unions
- Cedar Park, TX
About this business
Location details
511 N Bell Blvd, Cedar Park, TX, 78613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
If you looking to get an auto loan through ATFCU do not buy the extended warranty. After two years of having the warranty I called the company to put in a clam, and was denied due to modifications that were already on my Jeep when I purchased the warranty. So after two years for a warranty I paid for that I would never have been able to use I was just told sorry there is nothing we can do. I can't get a refund, and I'm still fighting them to cancel the police so I can revive a partial refund.
Business response:
Thank you for your feedback. This past experience was not what we want for our members and understand that learning from your experience helps to improve clarity and communication on all facets of a warranty. We apologize for this situation and for missing the chance to better seek a solution for you.
I preface this with, I do not bank here. My mother is a member, but because of how bad they are I refuse. I am putting this up because of the latest round of frustration I have by being a family member of someone who has the misfortune of banking here. My mother is disabled and cannot do much on her own. All of her errands I do and she comes with me when she can.. Let me start with the nightmare getting the account open. At the time my father and mother were both living with me and both of my parents were disabled and ou... read more
Business response:
We apologize Mary for the missed opportunity to better serve you and your family. We understand that this situation caused you frustration and it does not represent our intent and purpose of member service. We thank you for your feedback and are empathetic to the circumstances of your engagement with us. We still appreciate the opportunity to serve our members and growing communities.
We came into the bank to REFINANCE our car loan over a month ago. The lady apparently did it as a loan instead although we said refinance a dozen times, because the bank called us a month later for us to come in and re do paper work. The next time we came in which was today, they told us the paperwork would be ready. Well it wasn't even sent. When we finally were able to sign the numbers were higher. Not only did they mess up our credit by issuing 2 loans at once they had the numbers wrong. So we told them we were not going ... read more
Business response:
Thank you for your feedback, Karlie. We understand that we missed an opportunity and did not best represent our credit union in this past experience. We apologize for the rude behavior and failed communication. We lost your trust in this experience and would welcome the opportunity to earn your business again.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 3.7 star rating with 36 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is open now. It will close at 4:00 p.m.