Auto Boutique

Dresdendoll 

on Cargurus

2 years ago

deceptive sales techniques. They tell you Zurich Coating and LoJack are already installed/applied and that the charges cannot be removed. Come to find both of these companies say this cannot be a requirement during purchase. In the words of their sales person Ali “this is how financing makes their money, if we disclosed this before hand it would scare people off” They also say these are “included in the price” but they are only included in the price after financing, not the sticker price. So the price you see on the ... read more

Amy 

on Cargurus

2 years ago

Very disappointing. Saw vehicle listed fr sale. Find out not on lot yet, in transport. Ok. A week later pics finally added, so it's there right? Three days later Raychelle finally texted and said it arrived. I said great. I want it. Do to being 4 hours away, do it all online n over phone. Went and deposited money needed and waited to hear from her n the team she said would be calling to help with my purchase. They didn't call. In the meanwhile, I looked at the car again, they raised the price. Gave them a little more time, t... read more

Grey 

on Cargurus

2 years ago

I contacted the dealer for a buyers order and I was told I'd get one emailed to me asap. Two days later I called again, and I was told that they didn't want to send the buyers order because they don't have an exact amount on my trade. I received texts later saying how my bank is partnered with them and that I needed to sign paperwork to see a buyers order. So at first they could send it, now I need to sign and commit to it to see it. I offered sending the buyers order without my car as a trade if that's a limitation, and the... read more

Rowdy 

on Cargurus

2 years ago

What sort of place makes you sit in a waiting room. Most places salespeople are in the lot hawking you, I didn’t have time to make an appointment or wait. It’s not like we were looking for a Ferrari it was a freaking Jeep!!! I won’t come back to this place! 

Keynob07 

on Cargurus

2 years ago

They told me the car wasn’t available for several days and then they sold it. 

R 

on Cargurus

2 years ago

After multiple emails from different people at the dealership, I had to ask my question again, because nobody answered it. This dealership constantly posts ads that say their vehicles haven’t had accidents, when in fact they have had accidents. 

Executive Cigars 

on Cargurus

2 years ago

Financing through dealership was a bit tough and go. They quoted a rate of 6.2% but when I refused the warranty they raised the rate to 7.4%. this was a problem for me but I bought anyway. Also they added a 1,200, paint protection that I didn't want or need but they said that's how dealer makes their money and I had no choice but to finance it as it was already on the car. I really like the car but I felt like I was being fleeced. Getting the control arm fixed was a headache to say the least. The service mgr, Sam didn't reme... read more

Hector 

on Cargurus

2 years ago

Horrible experience waiting and waiting driving over 2 hours to get there to test drive a car that I made appointment for 5 day earlier they text me day of to confirm appt then get I’m asked for my driver license insurance information and ask to wait more time for after all my waiting car is not ready can not be driven but let’s make a deal we can ship it to you once it’s fixed again horrible buying experience 

GuruYFVYW 

on Cargurus

2 years ago

Literally no communication. Chosen vehicle was sold the day before my appointment. Drove 70 miles to find this out. A business that doesn't respect the customer does not need my business.