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Avance Care Cary
- Healthcare
- Cary, NC
About this business
Location details
115 Crescent Commons, Suite 100, Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Sorry. I meant to give you a top rating. Very pleased with the service by my Dr and everyone there!
more space to type. My open enrollment coincided with my wife obtaining a new job and insurance turning over, and apparently we accumulated a whopping $200 bill for a visit that my wife didn't know which insurance to provide. So when she went to visit for her birth control checkup thingy, you guys wouldn't let her unless she paid, which we didn't owe. Pathetic. Terrible. Bye Bye. And google review and all of that. We've been with you guys for a while, but will be moving on. It's not a $200 thing. We have $200. It's ... read more
I called to try to make an appointment for my wife. She tested positive for Covid.She has cough. We have 4 month old baby that she is breastfeeding. They told me they don’t take patients with Covid they she had to talk with doctor over video call. I said again that she got cough and I would like to doctor listen her lungs. I was told that if doctor will establish over phone if she needs her lungs to be checked to come over and wait in parking lot in a car that doctor will come to the car and check her lungs. Really??? This ... read more
Avance Care Over charged me for a Covid Test and refused to file it with my insurance even though my insurance assured me it was 100% covered. They then proceeded to send me to collections and refused to remove the late/collection fee even though it was their fault for not filing the claim properly and not letting me know they weren't filing the claim with my insurance.
Business response:
Thank you for your feedback. We take pride in exceptional care as well as transparency during all encounters with our patients. The staff at the Northwest location, where you were seen, attempted to call you multiple times to receive updated insurance information. Our team also sends out 7-8 contact attempts through 3 modalities before turning over to collections. The Northwest office manager has attempted to reach you directly and welcome you to call the billing department at 919-237-1337 to resolve this issue. If in the fu... read more
Frequently asked questions about Avance Care Cary
How is Avance Care Cary rated?
Avance Care Cary has a 4.6 star rating with 654 reviews.
When is Avance Care Cary open?
Avance Care Cary is closed now. It will open at 7:30 a.m.