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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Birdeye is Australia's #1 rated customer experience & reputation management platform. Easily generate local leads & reviews, automate repetitive tasks, gain valuable insights, communicate with your customers, post to all your social media profiles, and manage your entire online footprint from one central place. Trusted by over 100,000 local businesses, we help our clients achieve amazing results through the perfect combination of locally-based digital marketing experts and cutting-edge software working together. No m... read more
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Happy with Birdeye Birdeye has been a useful addition to our business & we appreciate the chats to help us to improve our business.
Business response:
Thank you for your positive feedback! We're thrilled to hear that Birdeye has been a valuable addition to your business. We're here to support you every step of the way, and we appreciate the opportunity to chat and help enhance your business.
Excellent Customer Service Andrew went above and beyond to show me all aspects of Birdeye
World class software run by experts. I've used Birdeye (formerly CubeOnline) for over six years now and been thrilled with their service from day one. Birdeye's service has been a key factor in enabling growth of my business, CanDo Accounting and I have been able to utilise emerging functionality as they have brought it to market to great effect. I have had numerous account managers over the years, all degrees of good. My current manager, Farrukh is a stand out. I couldn't be happier.
Rabih went above and beyond! Excellent work, Rabih was really helpful and knowledgeable. Taught me this new AI feature for social posts to focus more on running my business.
Business response:
Thank you for your positive feedback! We're thrilled to hear that Rabih was able to assist you effectively and share insights on the new AI feature for social posts. If you ever have more questions or need further assistance, feel free to reach out. We're here to support you in running your business smoothly!
Amazing services and excellent communication I’ve been working with Birdeye for over 6 months now, and have felt that not only the services and platforms they offer have been beneficial and easy to use, but also you can feel that their customer service is a major priority, as I have been cared for, listened to, and supported through each step of our contract. Thank you Jude for making our experience fun, easy, and moneys worth! :)
A good ending. Terrible experience onboarding initially, absolutely painful. Multiple meetings were rescheduled, wasting my time. Requests not actioned or followed up, phone calls that were promised not made. I wanted to break contract. And then I got to Rabih! From there forward the process was fast, efficient and pain free. All requests and questions were dealt with. I would rate him and the others in support 5 stars. If your onboarding 'specialists' aren't doing there job. My advice is don't leave it hoping it will get be... read more
Fantastic Product for streamlining reviews & updating listings (google, apple, bing etc) We operate 4 restaurants and responding to reviews in a timely manner is essential. Birdeye helps me to achieve this without constantly logging in and out of Google, Triip Advisor, FB etc which became too tedious. The ease makes it possible to respond to all review platforms quickly and the AI is great. I also love how it updates my google, bing, apple etc business details as i am yet to find any company that does this correctly as it is... read more
Business response:
Hi Natalie, Thank you for your fantastic feedback! We're delighted to hear that Birdeye has made responding to reviews across multiple platforms more efficient for your four restaurants. The ease of use, AI capabilities, and the automatic updating of business details are key features we strive for, and we're glad they're making a positive impact on your operations. Sanj appreciates your kind words, and we're committed to providing excellent service. If you ever need further assistance, feel free to reach out. Thanks for the ... read more
Great people with a direct means to communicate and review your business Good people, helpful service which has helped our businesses expand their online review and presences significantly.
Business response:
Charles, thanks a ton for your positive words! We're thrilled to have been a part of expanding your business's online review and presence. If you ever need further assistance, feel free to reach out.
Mane Ethical Hairdressing Rabih has been fantastic with his knowledge & assistance. He is patient, and genuinely wants to help. He has been such a great help and approaches everything with such enthusiasm. Thank you Rabih
Business response:
Thank you for your kind words about Rabih. We're thrilled to hear he has provided fantastic assistance with patience and enthusiasm. Rabih is a valued member of our team, and your positive feedback motivates us to continue delivering excellent service. If you have any further needs or feedback, feel free to reach out.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 5 star rating with 1,658 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is open now. It will close at 5:00 p.m.