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BE Australia - Roseberry
- Internet Marketing
- Rosebery, NSW
About this business
Birdeye is Australia's #1 rated customer experience & reputation management platform. Easily generate local leads & reviews, automate repetitive tasks, gain valuable insights, communicate with your customers, post to all your social media profiles, and manage your entire online footprint from one central place. Trusted by over 100,000 local businesses, we help our clients achieve amazing results through the perfect combination of locally-based digital marketing experts and cutting-edge software working together. No m... read more
Location details
Suite 2, Level 2/61-71 Dunning Ave, Rosebery, NSW, 2018, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A good ending. Terrible experience onboarding initially, absolutely painful. Multiple meetings were rescheduled, wasting my time. Requests not actioned or followed up, phone calls that were promised not made. I wanted to break contract. And then I got to Rabih! From there forward the process was fast, efficient and pain free. All requests and questions were dealt with. I would rate him and the others in support 5 stars. If your onboarding 'specialists' aren't doing there job. My advice is don't leave it hoping it will get be... read more
Fantastic Product for streamlining reviews & updating listings (google, apple, bing etc) We operate 4 restaurants and responding to reviews in a timely manner is essential. Birdeye helps me to achieve this without constantly logging in and out of Google, Triip Advisor, FB etc which became too tedious. The ease makes it possible to respond to all review platforms quickly and the AI is great. I also love how it updates my google, bing, apple etc business details as i am yet to find any company that does this correctly as it is... read more
Business response:
Hi Natalie, Thank you for your fantastic feedback! We're delighted to hear that Birdeye has made responding to reviews across multiple platforms more efficient for your four restaurants. The ease of use, AI capabilities, and the automatic updating of business details are key features we strive for, and we're glad they're making a positive impact on your operations. Sanj appreciates your kind words, and we're committed to providing excellent service. If you ever need further assistance, feel free to reach out. Thanks for the ... read more
Great people with a direct means to communicate and review your business Good people, helpful service which has helped our businesses expand their online review and presences significantly.
Business response:
Charles, thanks a ton for your positive words! We're thrilled to have been a part of expanding your business's online review and presence. If you ever need further assistance, feel free to reach out.
Mane Ethical Hairdressing Rabih has been fantastic with his knowledge & assistance. He is patient, and genuinely wants to help. He has been such a great help and approaches everything with such enthusiasm. Thank you Rabih
Business response:
Thank you for your kind words about Rabih. We're thrilled to hear he has provided fantastic assistance with patience and enthusiasm. Rabih is a valued member of our team, and your positive feedback motivates us to continue delivering excellent service. If you have any further needs or feedback, feel free to reach out.
Product Review Very satisfying and learned some good tips and tricks from Rabih Awad. I highly recommend Rabih
Business response:
Hi Paul, thank you for your kind words! We're delighted to hear you found the experience satisfying and learned some valuable tips and tricks from Rabih Awad. We appreciate your recommendation!
Wonderful Service Birdeye have been great to deal with. The program is easy to use, the staff are easily contactable and happy to help.
Business response:
Hi Chantelle, thanks a bunch for your kind words! We're thrilled that you find Birdeye easy to use, and we're always here to help. If you ever need assistance, feel free to reach out.
Shout Out to the consistency of Customer service When I sign up with Birdeye, three years ago, I thought I would have drop their service after my contract. To my surprise, I have yet to fault the team in Birdeye a reputation management platform that helps small businesses like mine. A great company who have dedicated individuals who enhance the customer experience. Thanks to Andrew Hayes quality of communication and patience that has contribute to a positive overall experience . Thank you ! Continue the Good Work!
Business response:
We're overjoyed to hear about your positive experience with Birdeye over the past three years! It's fantastic to know that our team, especially Andrew Hayes, has contributed to enhancing your customer experience. Thank you for your kind words, and we're committed to continuing the good work!
Thank you Birdeye!! I have been working with Birdeye for nearly 12 months now and their service + product has been nothing shy of brilliant. My onboarder Manya made everything straight forward and easy to follow. The platform has had several updates over the last 6 months including the release of AI. Whenever there is an update it is followed by easy to read/watch documents so we have been able to utilise the software to it's best ability. The best part is they intergrate with our CRM MINDBODY so it's all seamless for us. We... read more
Business response:
Stephen, thank you so much for your glowing review! We're thrilled to hear that your experience with Birdeye has been brilliant, and we appreciate your shoutout to Manya for making the onboarding process straightforward. It's fantastic that you find our updates, including the AI release, valuable and that the integration with MINDBODY has been seamless for you. We're delighted to have played a role in helping you attract new clients through reviews. Your feedback means a lot, and we're grateful to have you as part of the Bir... read more
Strong product, great customer service One of the best review gathering platform on the market. Quick onboarding and friendly support team.
Business response:
Hi Vishal, thank you for the fantastic feedback! We're thrilled to hear that you consider us one of the best review gathering platforms out there. Quick onboarding and a friendly support team are key elements we strive for, and we're delighted they've contributed to your positive experience. If there's ever anything else you need, please reach out!
Frequently asked questions about BE Australia - Roseberry
How is BE Australia - Roseberry rated?
BE Australia - Roseberry has a 5 star rating with 1,241 reviews.
When is BE Australia - Roseberry open?
BE Australia - Roseberry is closed now. It will open on Monday at 9:00 a.m.