Bel Furniture San Antonio Northeast

Jordan M. 

on Yelp

3 years ago

Had me sit waiting for a mattress for over a month, and when I finally called about it they said it wasn't sent due to fraud alert. After sending verification of my ID and Card which was requested, they then tell me I have to go pick it up in person because they don't deliver to my area when I already paid $100 for shipping. Absolutely trash company, wouldn't and will NEVER buy from here again. STAY AWAY FROM THEM FOR YOUR OWN GOOD. Absolutely ridiculous. 

Lena F. 

on Yelp

4 years ago

It was really bad and I would never go their ever in my life. I promise you that it is the worst customer service and furniture quality ever. When we opened up the package, we saw that it wasn't even the type of chairs we ordered. We were being nice and decided not to argue about that. After we put it together, 2 of the chairs were uneven and kept on wiggling. It was apparently not measured correctly, so it was unbalanced. We went and tried to call them several times, but no one answered. Later, we tried to ask for customer ... read more

Pam T. 

on Yelp

4 years ago

I can't believe the good customer service reviews from this store, it has to be family and friends of employees! I waited over a month for a delivery, then the date of delivery switch 5 times after the date and time they were supposed to be there. Then they did something weird with the actual charge of the merchandise because each person (5) that I spoke with told me different prices and different reasons why the prices were different! They don't care at all about how their customers feel! The manager Angel has to be the wo... read more

Bernard G. 

on Yelp

4 years ago

Had 3 transactions with Bel Furniture within a year. Only one went smoothly. Always an issue when we want furniture delivered which was it was already sold to a previous customer before we arrived. We will be notified of this by a phone call about a day or so after we complete the transaction in store. Also, be aware that before completing the transaction the sales rep will pressure you to leave a review. Save yourself the headache and frustration by avoiding this company for your furniture needs. 

Angelia P. 

on Yelp

4 years ago

In 2018, A family member wanted to give me a gifting of new furniture. She bought a new railing for my bed, a dining set and living room sofa, love seat and recliner as a set. I called to see if the delivery guys would remove the old furniture. The representative on the phone said you have to ask them. They may do it at cost. They told me they would do it. I gave them $40 to move it and they left everything on the porch. I had to call them until they answered for them to come back and pick it up. Their response was we have o... read more

Brownie F. 

on Yelp

4 years ago

Purchased a wall bed from here online, picked up the same day on a Saturday from their warehouse in Katy, 44 miles away only to get the item home and the brackets on the rails were all pre installed backwards. Apparently they installed left brackets on both rails and the brackets pointed upward.. Crown Mark SKU: B4655-Q. Called them on Monday and was told I had to return the rails back to their Katy distribution store and they closed at 5pm. Described issue with the lady on the phone and she says, oh I know what you are talk... read more

Reda A. 

on Yelp

4 years ago

Poor quality products, sales associates at Beaumont store are not friendly. They will keep reschedule the pick up time, so do not expect to get your order on time. not professional. 

Sathish K. 

on Yelp

4 years ago

I was committed of a delivery date of Dec 2nd, 2021 for a living room set and a dining table in San Antonio. I paid in full, which included the delivery fee. I get a call on Nov 29th, saying that I have not paid the delivery fee completely and on calling the sales representative, he explained that it was his bad. So the difference amount was $30. He was initially asking me to pay and later on the company took care of it. The sales representative called me today to tell me that, the delivery will happen on Dec 16th. I was ... read more

Jill R. 

on Yelp

4 years ago

As others have said, if there was a rating lower than this, I'd give it. Horrible experience. As I type this review, I'm on hold with them trying to exchange a bed foundation for my 93 yr old mother. I'm sure no one plans to return to the call as I've now been on hold for 21 minutes. This, after calling earlier, giving invoice number, being put on hold then being disconnected. Tried calling back 6 times before I got through. Automated answering would not transfer to operator/assistance. Bed delivered was way too tall for m... read more