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Belmont at York Apartments
- Real Estate
- Yorktown, VA
About this business
Location details
101 St Clair Cir, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been at Belmont at York for a long time and the changes in management and staff have been for the better. During the last several months, the new and present manager is thriving for excellence; and it shows. Staff and crew are on an upward climb, more happy and focused. Maintenance members are swift and on a smooth/constant rhythm complying with work-orders done, and house keeping and others are keeping the grounds very nice. Events are planned/executed well and are a constant flow for your choosing...big thanks. I li... read more
Worst management, apartments are ok to live but not the best
Business response:
Hello there - are you reaching the correct community? We can't think of any residents with these initials, but we want to help if we can. Please reach out to the Belmont at York leasing office with the name we would know from your lease so we can make things right.
I was excited about my Moved but was taken aback by the cosmetic issues. The oven is outdated. I have my own refrigerator. The panel on the counter is coming off and the office know but did not get it taken care of. I was not made aware I had to pay for post office keys until I went to post office. My neighbors are very friendly which has made my move easier.
Business response:
Hi Jihadah, we want you to love living here and are disappointed to see you aren't completely satisfied with your home. When we spoke in the office the other day you mentioned you were planning to fix the countertop yourself, but we are always here to help! We apologize for the misunderstanding here. Maintenance requests can be submitted through your resident portal account and we are available in the office whenever you have questions or concerns. We are sorry about your experience with USPS and know moving can be stressful... read more
Be careful when submitting payments online. I usually write checks but was out of town. Submitted payment online, so I thought, and it did not go through. The card on the account was expired which was my fault, however I never got an email stating the payment didn't go through and was charged a hefty late fee. I have lived here over 2 years and have never been late on a payment. Trying to get this resolved is like pulling teeth using dirty old pliers. OUCH. I want to live in a place where you are more than dollar signs.
Business response:
Hi Julie - we are sorry to see your negative rating. We always appreciate feedback and have spoken with you about your concerns. Please contact us if you have any other questions, we are here to help. Your comments have been shared with the management team.
Microwave died on Sunday, 02/06. Maintenance came on Monday and told us it would need to be replaced. Should happen on Wednesday, 02/09. Called office at 4:45 on 02/09 and they had no order for a new microwave. It showed on maintenance log that work had been completed. They needed to order a new microwave and we would get it maybe Thursday but if it wasn't delivered to them before Friday that it would maybe be Monday. Called office on Friday morning, 02/11 and left a message to call back with status. No call back. Approximat... read more
Business response:
Hi Maddox Family - we appreciate your feedback and are sorry to see you had a negative experience with us. According to our records, the microwave was replaced and tested on Friday, February 11. We'd like to apologize for any miscommunication or confusion. If there is anything else we can do please don't hesitate to contact the leasing office. We want you to love your home and are here to help.
Staff is super unfriendly(aside from maintenance workers) and not helpful when you have questions. The property manager, Teri, is the worst of them all. The apartments are decent , but the leasing office makes everything so uncomfortable and the way they talk to you is unprofessional. Renting here is not worth it, I do not recommend leasing/renting with Belmont at York.
Business response:
Hi Samantha - we're sorry to see another review from you. We always aim to provide an excellent experience for our residents and guests and apologize if that was not the case for you. We will use your feedback to better serve our community. All of our residents are subject to the same rules and regulations which are defined in your lease. If you have any additional questions about your lease agreement please contact us. We are here to help.
I moved into a roach infested apartment. I notified the front office through email but no response.
Business response:
Hi Kelly, we're sorry to see your review and to hear you aren't completely satisfied with your new home. We offer complimentary pest control for all of our residents and have you on the list to receive treatments. The areas around your home will also be treated. If you continue to see a problem, please don't hesitate to contact the leasing office so we can look into this with you. We appreciate you choosing Belmont at York and want you to love it here.
Despite the peacefulness of the development I cannot recommend renting here. Within the space of 4 months, the patio door lock stop working multiple times, the washing machine will not fill, the dishwasher doesn't clean dishes, the toilets have to be flushed twice, all manner of roaches, water bugs, spiders etc. roam freely in apartments and common areas and my second bedroom window spontaneously feel out of the frame at 11 pm. Also, the rental staff, although friendly, is unprofessional. There is no reason that any tenant ... read more
Business response:
Hi Elicia - we're sorry to see you haven't been completely satisfied during your time with us. We want you to love living here and appreciate your feedback. Your comments have been shared with the management team so we can look into this further.
Worst place ever! Staff is rude and condescending. There is duck feces all over the property from all the ducks that reside on it. Their feces attract gnats that swarm all over flying in your face and hair. Cobwebs everywhere, even on my car everyday different spot. No assigned parking so finding parking in front of your apartment is impossible . Walls thin , you hear everything . Do not rent a 1st floor apartment ever here. Mold growing everywhere. Outdated !!
Business response:
Hi John Doe - we're sorry to you've had a negative experience in the community. Your comments have been shared with the management team.
Frequently asked questions about Belmont at York Apartments
How is Belmont at York Apartments rated?
Belmont at York Apartments has a 3.1 star rating with 153 reviews.
When is Belmont at York Apartments open?
Belmont at York Apartments is closed now. It will open tomorrow at 9:00 a.m.