This profile has been claimed by the business owner or representative.
Berglund Automotive
- Car Dealers
- Roanoke, VA
About this business
Location details
1824 Williamson Road, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedDO NOT buy a car here. We bought a car, $12,000 cash, just for it to break down not even a month later. They won’t do anything about it because we couldn’t afford the extra $1,000 for the warranty, as if we weren’t giving them $12,000 up front already.
Business response:
Thank you Elena for bringing the car down and giving us an opportunity to help you. I look forward to talking soon. Jeremy McCloy jeremy@berglundcars.com
I’ve shopped at Berglund for over 23 years and 7 Jeep vehicles. Sales people are nice but service, not so much. They are not what they used to be. Service went downhill and overpriced. You NEVER get a live person in service when you call. Goes to voicemail and inconsistent call backs. Just traded my Jeep for a 2024 Ford Bronco from a dealer in NC (Magic City evidently wasn’t interested in selling me a car and after my experience with Berglund service wouldn’t buy from Berglund Ford). Decline in service did it for me espe... read more
yeh they suck they rip people off so bad. don't go to them they charge way to much for their stuff. as you can see their review score sucks.
Business response:
Tammy, We apologize for any inconvenience you may have experienced with our services. At Berglund Automotive, we strive to offer fair pricing for our services and value our customers' satisfaction. We hope to gain your satisfaction again in the future. Best regards, Stephen Plunkett, Platform Manager Berglund Automotive
DO NOT BUY FROM THIS PLACE! We bought a car from them in March and on our first Road trip (in April) it threw a major error. We took it back and after the run around and being with out a car for 30 days we got the car back supposedly fixed. Within another month the car threw the same error. Again, we received the run around and we’re told it was a different error. The car began to mysteriously run okay for a while but here we are again and it is throwing the same error. We haven’t had the car a full year and it’s been nothin... read more
Business response:
Latoria, We believe each customer deserves 5-star customer service. We pride ourselves on providing a friendly, and honest environment for our customers here at Berglund Automotive Group. I’d like to learn more about your experience, please reach out to me so we can ensure you receive the service you deserve. Best, Stephen Plunkett Platform Manager Berglund Automotive
I don't recommend buying anything from them except a soda pop out of the vending machine. I've owned 10 different vehicles. Bought a new Chevy 2500 from them once. After owning it and the issues I had I sold it and switched to the blue oval. I've bought vehicles at most of the dealerships in the area. I won't set foot on Berglunds lot after looking at a truck Berglund Ford. I know more about Ford vehicles than any of their sales associates who were snarky. I bought a used 6.7 King Ranch at Shelor in Christiansburg the next d... read more
Business response:
Mark, I am sorry to hear that you had a less than acceptable experience here at Berglund Ford, it is always our goal to provide outstanding service to our customers. It sounds like we did not do that in your case. I would like discuss your concerns so that we can better assist you and improve our process. I have emailed you and left you a message on your phone. Please reach out to me at your convenience. Thank you, Robbie Brookshier General Manager
terrible customer service after sale service dept lies than acusses me of lying. covers up problems before a sale than expects customer to pay. salesman and sales managers almost imposibble to reach. service advisors with bad attidudes. bought 2 trucks and returned both with problems within a week that dealership passed on to me and can go on and on
Salesman wasnt interested in doing anything but paperwork before I even saw the first vehicle. I'm not taking a credit hit if I dont see a vehicle I would want to purchase. I understand the wanting to see how much car you can get approved for , but at least make sure I at least like one or two before doing a hard inquiry on my credit report. of course he said it would be a soft hit, he lied of course. The salesman was the rudest salesman I had encountered in a very long time. I bought somewhere else.
Before the sale everyone was very nice.... But after the sale was made I had the absolute WORST experience here. 1. After completing a bill of sale on a car that was to be delivered from another dealer, there was no communication initiated by Berglund that there was a problem. After I resolved the problem with the other dealer, the car was delivered a week later than promised. 2. My registration didn't show up on the DMV website 50 days after the sale (they have 30 days to notify DMV). I called and they knew there was a prob... read more
Frequently asked questions about Berglund Automotive
How is Berglund Automotive rated?
Berglund Automotive has a 3.7 star rating with 143 reviews.
When is Berglund Automotive open?
Berglund Automotive is closed now. It will open tomorrow at 8:00 a.m.