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Black Bear Diner Hayward
About this business
lousy food never going back
No service at counter. Never came back to see if I needed anything else. My waitress was walking around flashing her tip money. That was not very professional
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Portion was very small and very expensive
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
They don’t care about there customers!!! Only saw the waitress 3 times. 1 for the order 2. For some more ketchup which by the way waited ten minutes until I decided to get up an that’s when she remembered oh the ketchup 3 was the bill. We sat there with an empty cup the entire meal! Not to exaggerate but we had to wait for the ice to melt to drink something.. When we got up to leave she checked the table for a tip. Sorry but you don’t deserve a tip since we paid with a card the girl at the register also had an attitude be... read more
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts. Your feedback is very important to us and we will be addressing this.
I will never eat at a black bear diner again! Service was okay , but the place wasn’t busy. The food was not worth the price, and I had the ribs, poor quality meat to say the least...
I will never eat at a black bear diner again! Service was okay , but the place wasn’t busy. The food was not worth the price, and I had the ribs, poor quality meat to say the least...
At Hayward location. I ordered the Chicken Fried Steak, it was dry and doesn't come with much gravy. So, I asked the waitress (Kristal) for more gravy and was told there will be an extra charge. Waited for 10 minutes and extra gravy never came and I have to ask someone else for it. That took another 10 minutes. By the time the gravy came, the fried steak is cold and unable to eat. It is bad enough that the meal was prepared poorly, but to charge extra to make it right and doesn't show up for a long time, this is unacceptable... read more
Business response:
We’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels happy when they pay us a visit, and we’d like to address this personally with you. Please private message us your contact information and my manager will be in touch with you.
Frequently asked questions about Black Bear Diner Hayward
How is Black Bear Diner Hayward rated?
Black Bear Diner Hayward has a 4 star rating with 3,229 reviews.
When is Black Bear Diner Hayward open?
Black Bear Diner Hayward is open now. It is open 24/7.