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Black Bear Diner Medford
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
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I waited for my food for over an hour! I’m use to waiting every where these days so that is not the problem. The waitress came by 3 times to tell us she would check on our food but didn’t come back with information until the 3rd time which was that they no longer had what I ordered available. Now if she had checked on our food like she said she was going to the first time we would have known this much sooner and I could have selected something else and probably wouldn’t be so irritated. My problem isn’t the wait, the lack ... read more
get better cooks.. my eggs were not done she took them back to get them cooked and I got two new eggs in the same condition. it looks like they gave me a child's play the food was cold. when I told the person at the front she said she's sorry and that's it and she owns the restaurant so needless to say I won't be back
Business response:
Pauline Hanlan , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Three emails to your business and nothing. It's been a week and I haven't heard anything from your Manager. Very frustrating.....Please work on your communication and customer service skills. Thank you...
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
You asked us to provide you our number so your Manager could get a hold of us, Nothing from your Manager...Not good Customer Service
Business response:
Melissa , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
So sad, very disappointing food and missing food and missing utensils. Ordered the brownie sundae very small with one drop of hot fudge that is burnt and hard as a rock. My husband ordered ice cream, it is missing in order and we paid for it. Then no utensils, alittle hard to eat food with no utensils. When we walked in to pick up the order your wait staff was very disorganized, horrible customer service. Ps. Dont get the chocolate chip mint pie, it was horrible.
Business response:
Thank you for providing your feedback and letting us know about this issue, Melissa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
The food here is horrible
Business response:
Jeanette , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit and a good way to contact you.
5 onion rings with my burger. Nasty and hard as hell. won't be back ever. this is going on facebook.you guys are garbage.
Business response:
Thank you for providing your feedback and letting us know about this issue, Norm. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information, a good number to contact you, and the diner this is about to: info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Medford
How is Black Bear Diner Medford rated?
Black Bear Diner Medford has a 4.1 star rating with 3,805 reviews.
When is Black Bear Diner Medford open?
Black Bear Diner Medford is closed now. It will open tomorrow at 7:00 a.m.