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Blank Dental Group Hilliard
- Dentists
- Hilliard, OH
About this business
Location details
5330 Cemetery Rd., Hilliard, OH, 43026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Extensive and expensive work was done which should have lasted more than nine months.
Business response:
Hi, Paul. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We’re sorry to hear about your experience. This is not typical of the care we strive to provide. Due to HIPAA regulations, we’re unable to discuss any personal health information publicly, but we’d appreciate the opportunity to speak with you directly. Please get in touch with our office so we can review your concerns and work toward a resolution.
Dr. Walters was great. I'm not one to complain and maybe it's due to me not having a dental assistant work on me to place a filling, but she was very rough. She actually ripped my skin by pulling my mouth open so hard. She also nicked inside my cheek with the drill bit. I feel bad saying something, but I'm not sure I would allow her to work on me again.
Business response:
Hi, Dana. Thank you for your feedback. We’re glad you had a positive experience with Dr. Walters, but we’re sorry to learn about your concerns about your visit. We take your concerns very seriously, but due to privacy regulations, we cannot discuss specific details about your treatment here. At our practice, we are dedicated to providing exceptional care that prioritizes your safety, comfort, and overall well-being.
When I showed up the room was set up in order to be to get a crown. I was not there for a crown was never tested for a crown and was not expecting a crown. X-rays were finally taken, and it proved my point that I needed a root canal. After finding out I needed a root canal I was still told that I needed two crowns. Was not up to the usual level of service I received when seeing Dr Walters.
Business response:
Hi, John. Thank you for your feedback. We’re sorry to hear that your recent visit did not meet your expectations. We strive to provide every patient with a positive experience and high-quality care. For your privacy and in accordance with HIPAA regulations, we can’t discuss specific details here. Please feel free to reach out to our office directly, and our team will be happy to assist you in any way we can to ensure your needs are fully met.
Dental hygienist did a thorough job and was very friendly but got called out of my room 3 times during my appt. Dr Walters was also very distracted talking with staff about the ongoing IT issues and did not even discuss the xrays taken that day when he was quickly examining my teeth. Not the typical attentiveness I have had in the past.
My dental office recently transitioned to a Blank Dental. I had great service from my usual dentist and the dental hygienist. However, the rest of it wasn't great. It was clear the new office wasn't ready yet to be moved into. Lots of unfinished work and boxes around. When I arrived, no one was at the front desk (this is unusual compared to what I experienced previously at Dr. Walters office). I stood there for a while until another waiting patient let me know no one had helped him either. No one arrived at the front desk un... read more
Business response:
Hi, Maureen. Thank you for the kind comments about your experience with Dr. Walters and our hygienist. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for our patients in the future. We are excited about our new location and the upgrades it will entail. Please contact us at (614) 820-1065 if you wish to speak about your feedback.
I didn’t get the appointment reminder. Was asked to come 30 minutes early only to wait 20 minutes so I left work earlier than I needed to. Cleaning and exam were great as they’ve always been. Another family member has scheduled the same appointment three times. The first two times they received text messages only to get to the office and no appointment was on the books. Hoping the third time sticks as they have left work unnecessarily.
Business response:
Thank you for your feedback, Deidra. We are glad that your appointment went great! We apologize for any inconvenience caused by the missed appointment reminder and the wait time. We understand the frustration with the scheduling issue for your family member and we are working to improve our appointment system to prevent such situations in the future. Thank you for bringing this to our attention.
Terrible experience since Dr Walters was bought out by Blank Dental Group. I had an 8am appointment, waited 30 minutes because the dental hygienist was last for work, then took 25 minutes and didn't even floss all of my teeth. When the cleaning was done, I was then informed the Dentist (Doctor) is not in today to do your exam and was told, "we took your X-rays and the doctor will review and call you if you have issues." NOT WHAT I AM PAYING FOR! I recommend not using this office!
Business response:
Hi, Ben. Thank you for sharing your feedback about your recent experience at Blank Dental Group. We apologize for any dissatisfaction you may have encountered during your visit. We appreciate your honesty and concerns regarding your appointment. Our goal is to provide the highest level of care to our patients. Again, we take all feedback seriously. If you would like to speak more in-depth with us, please call our office at 614-771-5960 and ask to speak with Karen.
Previous owner, Dr. Walters, kept everything clean and in good repair. The facility looked like hell. Waiting area chairs look like something goodwill will would throw away. Two girls at front desk were on phones but didn't even acknowledge my presence for at least 5 minutes. My appt time was changed repeatedly, this after I was put off for over 6 months past my normal cleaning time. This Dr Blank is the equivalent of a puppy mill operator. Oh, btw, the exam chairs will not pass health code inspection. Chair arms were deteri... read more
Business response:
Hi, Martin. Thank you for sharing your feedback about your recent experience at Blank Dental Group. We apologize for any dissatisfaction you may have encountered during your visit. We take all feedback seriously and strive to provide a clean and comfortable environment for our patients. We apologize for any perceived lack of acknowledgment from our front desk staff and confusion regarding your appointment time. Rest assured that we prioritize the health and safety of our patients and comply with all health code regulations. ... read more
The atmosphere is different.
Business response:
Hi, Richard. Thank you for taking the time to write us a review. We read and take all reviews seriously. As a team, we focus every day on providing the absolute best care to every person who enters our doors. We would like to discuss your concerns further, so if you could kindly reach out to us at 614-771-5960 and ask for Karen, we would appreciate the opportunity to address the issue you mentioned
Frequently asked questions about Blank Dental Group Hilliard
How is Blank Dental Group Hilliard rated?
Blank Dental Group Hilliard has a 4.9 star rating with 1,024 reviews.
When is Blank Dental Group Hilliard open?
Blank Dental Group Hilliard is open now. It will close at 5:00 p.m.