About the Author

Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO. Connect with Simon Johnson on LinkedIn.