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Bluebird Care Caerphilly & Merthyr Tydfil
- Home Health Care
- Merthyr Tydfil
About this business
Location details
Office 11, Bluebird Care, Oldway House, Castle St, Merthyr Tydfil, CF47 8UX, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are very satisfied with the carers and we have seen many due to sickness. Also I have complex needs due to MND. Sometimes the times of visits are not acceptable. More contact with those in charge would be an improvment.
Business response:
Thank you for sharing your experience. We value your feedback about visit timings and communication. Your satisfaction with our carers means everything. Please contact us at 029 2010 2977.
Generally good, initially issue re. times of call. Requested 7 - 8 call am. 9 - 9.30 @ night. Occassionally late am - 11. especially weekends & holiday cover.
Business response:
Thank you so much for your feedback. I'm really pleased to hear that things have generally been good. I'm sorry for the times your calls have been later than preferred, especially at weekends or during holiday cover. We always try our best to keep to your requested times, but occasionally adjustments are needed. We really appreciate your understanding and the kind way you've raised this.
My dad has been using Bluebird Care for over 2 years the carers are exceptional with him, he is treated with care, respect & dignity. They notify us of any changes and are always polite & considerate I am a nurse myself and would highly recommend this company - the same set of carers all the time so they know Dad really well Excellent company, service and carers
Business response:
Thank you so much for taking the time to share such kind feedback. We’re delighted to hear that your dad has received consistent, compassionate care from our team over the past two years. Continuity and dignity are really important to us, and it’s wonderful to know that our carers have made such a positive difference for your family. Your recommendation means a great deal — especially coming from someone within the healthcare profession. We’ll make sure your kind words are shared with the team who support your dad. B... read more
The carers are a great help & support for me; they are genuinely caring & nothing is too much trouble making my life more comfortable. Thank you!
Business response:
Thank you so much for your kind words. We are delighted to hear that our carers are providing the support and care you need. Your feedback means a lot to us and we will be sure to pass your thanks on to the team.
We are very pleased with the care provided. The carers are so efficient and friendly. We love to welcome them to our home.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care provided and that our carers have made such a positive impression. It's wonderful to know they are not only efficient but also a joy to welcome into your home. We're also proud to offer a premium home care service, ensuring the highest level of personalised support right where you're most comfortable. We're grateful for your trust and look forward to continuing to care for you.
Very pleased with service given with care team.
Business response:
Thank you for your kind feedback. We're so glad to hear you're pleased with the service provided by our care team. We take great pride in delivering premium homecare with compassion, respect, and reliability. Your satisfaction means a lot to us, and we're here to continue supporting you every step of the way.
We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided and would highly recommend Blebirds Care.
Business response:
Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their professionalism, warmth, and thoughtful gestures like the daffodils on St. Davids Day. Personal touches like these are part of our commitment to delivering not only high-quality support but also truly compassionate, person-centred ... read more
Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.
Business response:
Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of what we do, and were so pleased to hear that your dad feels well looked after. Well be sure to share your comments with the carers they will be thrilled to know their efforts are appreciated.Thank you again for taking the time to s... read more
Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk
Business response:
Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful support, even with the little things like shopping, is all part of the care we strive to provide.We truly appreciate your feedback and your trust in our service. If there's anything more we can do for you, please don't hesitate to reach... read more
Frequently asked questions about Bluebird Care Caerphilly & Merthyr Tydfil
How is Bluebird Care Caerphilly & Merthyr Tydfil rated?
Bluebird Care Caerphilly & Merthyr Tydfil has a 4.8 star rating with 24 reviews.
When is Bluebird Care Caerphilly & Merthyr Tydfil open?
Bluebird Care Caerphilly & Merthyr Tydfil is closed now. It will open tomorrow at 8:30 a.m.