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Bluebird Care Caerphilly & Merthyr Tydfil
- Home Health Care
- Pontllanfraith
About this business
Location details
3 The Spinney, The Bryn, Pontllanfraith, NP12 2PJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall care good, some better than others. Calling times not always convenient.
Business response:
We're grateful for your feedback. We aim to address all feedback promptly. Thank you for taking the time to provide feedback.
I find my careers treat me with dignity and respect I laugh and have a joke with them In other words I get on them well Like an house on fire I find my careers are the best Thank you Bluebird for sending them too me You could say An angel in disguise
Business response:
💙 Thank you so much for your beautiful words. 💙 We are absolutely delighted to hear that you feel treated with dignity and respect — that is always our top priority. It’s wonderful to know you can share laughter and jokes together and that you “get on like a house on fire”! That special connection between our care team and the people we support is what makes all the difference. We’re especially touched that you described your carers as “angels in disguise” — we couldn’t ask for kinder praise. We’ll be sure to pass your l... read more
I have been receiving care from your company for almost a year now. I find the carers fulfil my needs very well with courtesy and often compassion. They are, without exception, considerate, completing tasks with good humour. Most have a highly developed sense of what is needed and carry out their duties with attention to detail. Occasionally the work is made more difficult by last minute re-arrangement of the time-table, or route. I wish sometimes that the round could be managed with more attention to logistics e.g. customer... read more
Business response:
💙 Thank you very much for taking the time to share such thoughtful and detailed feedback.💙 We are truly pleased to hear that you have had such a positive experience over the past year. It means a great deal to know that our carers are supporting you with courtesy, compassion and good humour, and that their attention to detail and understanding of your needs has made a difference. We will be very proud to share your kind words with the team. We also appreciate your honest comments regarding scheduling and logistics. Provi... read more
Very pleased with service overall, the team are frendly and treat me with dignaty. They always turn up, and come early when needed. They do my meds properly as well. They ensurecthat i am safe and ensure the bathroom is left tidy after my call
Business response:
Thank you so much for taking the time to leave this lovely review We're really pleased to hear that you're happy with the service and that our team treats you with dignity and respect. Reliability, safety, and proper medication support are extremely important to us, so it's great to know this has been your experience. We'll be sure to pass your kind words on to the team - they'll really appreciate it Thank you for trusting us with your care
We are very satisfied with the carers and we have seen many due to sickness. Also I have complex needs due to MND. Sometimes the times of visits are not acceptable. More contact with those in charge would be an improvment.
Business response:
Thank you for sharing your experience. We value your feedback about visit timings and communication. Your satisfaction with our carers means everything. Please contact us at 029 2010 2977.
Generally good, initially issue re. times of call. Requested 7 - 8 call am. 9 - 9.30 @ night. Occassionally late am - 11. especially weekends & holiday cover.
Business response:
Thank you so much for your feedback. I'm really pleased to hear that things have generally been good. I'm sorry for the times your calls have been later than preferred, especially at weekends or during holiday cover. We always try our best to keep to your requested times, but occasionally adjustments are needed. We really appreciate your understanding and the kind way you've raised this.
My dad has been using Bluebird Care for over 2 years the carers are exceptional with him, he is treated with care, respect & dignity. They notify us of any changes and are always polite & considerate I am a nurse myself and would highly recommend this company - the same set of carers all the time so they know Dad really well Excellent company, service and carers
Business response:
Thank you so much for taking the time to share such kind feedback. We’re delighted to hear that your dad has received consistent, compassionate care from our team over the past two years. Continuity and dignity are really important to us, and it’s wonderful to know that our carers have made such a positive difference for your family. Your recommendation means a great deal — especially coming from someone within the healthcare profession. We’ll make sure your kind words are shared with the team who support your dad. B... read more
The carers are a great help & support for me; they are genuinely caring & nothing is too much trouble making my life more comfortable. Thank you!
Business response:
Thank you so much for your kind words. We are delighted to hear that our carers are providing the support and care you need. Your feedback means a lot to us and we will be sure to pass your thanks on to the team.
We are very pleased with the care provided. The carers are so efficient and friendly. We love to welcome them to our home.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care provided and that our carers have made such a positive impression. It's wonderful to know they are not only efficient but also a joy to welcome into your home. We're also proud to offer a premium home care service, ensuring the highest level of personalised support right where you're most comfortable. We're grateful for your trust and look forward to continuing to care for you.
Frequently asked questions about Bluebird Care Caerphilly & Merthyr Tydfil
How is Bluebird Care Caerphilly & Merthyr Tydfil rated?
Bluebird Care Caerphilly & Merthyr Tydfil has a 4.8 star rating with 28 reviews.
When is Bluebird Care Caerphilly & Merthyr Tydfil open?
Bluebird Care Caerphilly & Merthyr Tydfil is closed now. It will open on Monday at 8:30 a.m.