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Bluebird Care Cheltenham, Gloucester & Tewkesbury
- Home Health Care
- Gloucester
About this business
Location details
Suite 4, Westgate House, Westgate Business Centre, The Island, Gloucester, GL1 2RU, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird took on mothers care approximately 2 years ago. Prior to this mother had been sent home by Hospital in the care of 'another' care provider to provide hospital after care and assessment. This service was poor. With assistance from Social Services we engaged Bluebird. Their service from beginning to end was the polar opposite to the previous 'provider'. They have been quite excellent! The Care Team operatives looked after every aspect of mums personal care, laundry, cleaning, meals, prompting medication, putting her t... read more
Business response:
Thanks for such an excellent review. We consider it a privelige to have been a part of the team who cared for your mother, facilitated in no small way by yourself. I am happy that she was able to go on to a care setting which met her increased needs, although we will of course miss you both. Wishig you all the best for the future.
My mother came to live with me in Gloucester 3 years ago and following a rapid decline in her health she became more frail and less mobile. She had numerous complex health issues. In November 2023 we arranged for weekly visits. I had been in bad health myself during the summer and my husband had died suddenly in December 2022. I started feeling very concerned about not having a back up plan if my own health was poor. Over time visits gradually increased to adapt to changing needs. This was always promptly and kindly dealt wi... read more
Business response:
Thank you for finding the time to leave this review - I am so glad that everyone had the opportunity to spend such quality time together while you supported your Mum. We were all equally impressed with your dedication and compassion, and wish you the very best at this sad time. Please know you are always welcome to make contact if you want to talk in the future.
My parents were both diagnosed with dementia at the same time two years ago. They soon progressed to the stage where they needed to be in a home, or to have live-in care. They wanted to stay at home as long as possible so we started a live-in arrangement with a different agency and had huge difficulties. We then switched to Bluebird Care Gloucestershire North and it made all the difference. They enabled Mum and Dad to enjoy two more years at home together. The difference in the quality of care and professionalism of the ma... read more
Business response:
Dear Tony, We really appreciate you taking the time to share your experience with us! We're delighted to have been a part of providing care for your parents. It warms our hearts to know that our team's dedication made a significant difference in enabling your parents to cherish those extra years together at home. Thank you for recommending Bluebird Care. It's our continuous commitment to provide exceptional care and support to families like yours. Should you ever need anything in the future, please don't hesitate to reach ... read more
Amazing staff and amazing care. Nothing was too much trouble, always professional and courteous and treated Mum with the greatest dignity. The support for my mum and myself was priceless and I always knew Mum was being well cared for. If I ever had a query, the Office Staff were always there to help. Unfortunately, my mum has had to go into residential care and I know Mum will miss the girls. I would thoroughly recommend Bluebird to anyone looking for care.
Business response:
Hello, Thank you so much for reviewing us. Our team takes great pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well! If we can be of any help in the future, please do let us know.
The care staff always arrive at their allotted times, they are all friendly and all are well trained and know how to use my equipment. They all know how to cook my tea. I feel very secure in their hands when I am hoisted from place to place.
Business response:
Hello, You have really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to review us. We look forward to our next visit! Take care. Kind regards.
All of the carers are very polite and helpful to my mum and myself.
Business response:
Hello, thank you so much for your feedback! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well! Kind regards.
Overall the care my husband has received has been excellent. As we have a carer come to allow me to leave the house for appointments, shopping etc. The one grumble I have is that the carer is often late, which can be a problem if I have an appointment. Although of course, I realise that it’s not always possible for her to leave the previous client on the dot, I wonder if enough time is allowed for traffic, distance and so forth between jobs.
Business response:
Thank you for taking the time to review us; I'm glad your overall experience has been excellent. I'm sorry to hear the variances in your visit time cause you problems. I can see that the carer has been between 10 and 20 minutes late on 5 occasions in the last 3 months, which does meet the service level that we promised to achieve, but I will get someone to contact you to see if there is a way we can tailor things to make things better. Kind regards.
Bluebird helped to look after my Mum for many years, until sadly at 95 she had to go into hospital. The care given to her enabled her to stay in her own home for as long as she did which is what she wanted. They provided daily visits to my Mum to help with personal care, medication, meal preparation, general well being and bedtime calls to ensure all was well and she was safe for the night. Along side this their support to me as her main carer was invaluable. When I was poorly myself they quickly stepped in with more visits ... read more
Business response:
Hello Trish, You've really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! We hope to be of service to you again in the future.
Arrived on time, efficient, friendly, informative, explained items simply. Went through 3 pages, most of which had not been correctly noted overall.
Frequently asked questions about Bluebird Care Cheltenham, Gloucester & Tewkesbury
How is Bluebird Care Cheltenham, Gloucester & Tewkesbury rated?
Bluebird Care Cheltenham, Gloucester & Tewkesbury has a 4.9 star rating with 43 reviews.
When is Bluebird Care Cheltenham, Gloucester & Tewkesbury open?
Bluebird Care Cheltenham, Gloucester & Tewkesbury is open now. It will close at 5:00 p.m.