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Bluebird Care Coleraine
- Home Health Care
- Coleraine
About this business
Location details
31 Long Cmns, Coleraine, BT52 1LH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff have excellent communication skills, being active in conversation, making good eye contact, building rapport with the client. They make the client feel at ease when carrying out procedures. Their standards of personal hygiene are excellent. They are very thorough and do not waste time. They listen actively to any concerns that the client may have.
Every carer comes into my house with a smile and a very cheery hello and tells me who they are. They were extremely proficient but to be honest it was done in a great way. They all were like good friends. During the exercises I had to do they were strict in making sure that I was doing them correctly, especially in leg alignment. I started with apprehension but changed instantly when we commenced with your carers. First-class, totally efficient and extremely nice and pleasant. Congratulations to all staff.
Every one of the carers is delightful, it brightens our day when they come. They are willing to help in every situation, e.g. when I was in hospital they just couldn't do enough for my husband and when I had to take a blood test to hospital urgently, I left the kitchen in a mess and when I came back, I was delighted to have a neat and tidy home. We just couldn't do without them.
Business response:
Thank you for reviewing our service. It is lovely to hear that our care assistants help you in every way possible and also brighten your day. We will be sure to share your kind words with our team.
I thoroughly enjoy seeing the happy faces coming in to assist me.
Business response:
Thank you for reviewing our service. We are really pleased to hear that you find benefit in our service and enjoy our care assistants visiting. We will share your kind words with our team.
I find the staff all very polite and helpful, there is always a very pleasant hello in the morning when they come in. I did have an issue with the time they came in at first but that has been sorted, they are now in good time and they give me a lovely shower twice a week and I do get the help I need other days. It is a pleasure to know they are coming in each day.
Business response:
Thank you for taking the time to leave a review. We are delighted to hear how happy you are with our service and that our care assistants are providing all the support you need. It is really good to know that the issue you had with timings at the beginning has been resolved. We always aim to provide the best service we can and we appreciate being made aware of any issues our customers may have.
I am happy with the service of the Bluebird staff and am happy and pleased to see and appreciate them coming in.
Business response:
Thank you for reviewing our service. We are delighted to hear that you are very happy with the care you receive and that you enjoy the care assistants visiting you. We will ensure that we pass your appreciation on to the team.
I contacted Bluebird Care, Coleraine approximately 2 years ago to help with my mum who has dementia, it was difficult as Mum did not think she needed help. The dom care calls had to be phased in over a number of months to let Mum get used to the situation until we had regular calls 4 times a day, 7 days a week. As time progressed my dad also required assistance and the call duration had to be increased. It then became apparent that live-in-care was required for Mum and Dad and Bluebird Care seamlessly put this in place for u... read more
Business response:
Thank you for your lovely review. It was our pleasure to care for both of your parents and to offer all of the support that they needed over the last few years. We will share your kind words and appreciation with everyone who cared for your mum and dad.
My family approached Bluebird Care Coleraine to help us when my mum was referred to palliative end-of-life care. From beginning to end the service we received from the team who organised full-time care was outstanding. Two staff members, in particular, were invaluable help to us. Empathetic, efficient, proactive, professional, thorough and most of all kind. They looked after the whole family, not just my lovely mum. We will be forever grateful and would not hesitate to recommend them.
Business response:
Thank you for your lovely review. It was a pleasure to care for your mum and fulfil her wish of staying at home. We will ensure that our carers know how much you appreciated them, and the support they provided during this time.
My wife was looked after in a loving and caring way. The two live-in carers were excellent and lovely people. I will greatly miss them. It felt that they were part of my family.
Business response:
Thank you for reviewing our Live-in Care service. We really appreciate your feedback and it is lovely to hear that your wife received the high standard of care that we pride ourselves upon. We will ensure that the carers are made aware of your kind words and your appreciation for the way that they cared for your wife and supported you.
Frequently asked questions about Bluebird Care Coleraine
How is Bluebird Care Coleraine rated?
Bluebird Care Coleraine has a 4.7 star rating with 19 reviews.
When is Bluebird Care Coleraine open?
Bluebird Care Coleraine is closed now. It will open on Monday at 8:30 a.m.