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Bluebird Care East Hertfordshire
- Home Health Care
- Hertford
About this business
Location details
Mead Business Centre, Unit 16 - Office A, Mead Ln, Hertford, SG13 7BJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Done efficiently and without stress to myself.
The overall care that my aunt gets is great.
Overall ok. However, please ensure carers know how to do the basics, particularly at breakfast time.
Business response:
Thank you very much for taking the time to offer us feedback. This really means a lot to us and we will use this information to improve. We are pleased to see that you have rated us highly on care and support and treating you with dignity. These are some of our core principles and we'll always try to do better. We are sorry to see that there are some aspects you feel need improving on however we look forward to working with you to improve on this. Knowing that you haven't yet received the very best of our services will motiv... read more
The care my parents have and are receiving from this agency and excellent staff is second to none. I cannot praise them all highly enough. We made an urgent request for extra care; within an hour we had received a phone call and visit from a supervisor to help access exactly what was required. Within a few hours, carers arrived on time; they calmly dealt with the situation and showed som much care and consideration to my poorly mother. I can't thank them enough.
We have used Bluebird Care for my mum since 2022. They are always reliable and tend to my mum's ever-changing needs. If there are any issues, they are always there to take your call and act upon anything required. I have just registered my dad with them as well. I find the staff friendly and easy to talk to and supportive and understanding. I would definitely recommend them.
Over the past eighteen months, we have got to know all of the carers very well. They are always on time for visits, polite, friendly and always smiling to cheer my mum up. It is a very difficult situation and my mum wishes to be at home, this is only possible with the excellent care provided by Bluebird Care. Thank you all very much.
I feel that overall management is very helpful and listen to any worries I have. I don't feel that many of the carers are qualified in looking after clients with dementia. I also don't feel some of the carers follow instructions where highlighted by the client and forwarded on to the care company.
Business response:
Thank you for sharing your experience with us, I sincerely apologise that it hasn't been an entirely positive one. We always strive to provide top quality service to everyone and would be very open to understanding the issue in greater detail, please feel free to reach out to our office whenever you can. Kind regards, Bluebird Care East Hertfordshire.
I cannot speak highly enough about Bluebird. It was a relief when they came in, they really gave me confidence that my mother was in safe hands, and at times she is not the easiest person to deal with. 5 stars all the way and the support line 10 out of 10, always on the ball when needed. Many thanks to the whole team for the time you spent with us.
Business response:
You really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Bluebird Care has been providing live-in carers for my aunt and uncle for about six months now. The carers are reliable and efficient and deal with their dementia issues very professionally. The management team work effectively with the carers and family, with the daily online notes providing comprehensive reassurance for the wider family that their needs are being met. So far, Bluebird has demonstrated effective, caring and flexible support, often going the extra mile to solve the myriad problems of keeping an elderly coupl... read more
Frequently asked questions about Bluebird Care East Hertfordshire
How is Bluebird Care East Hertfordshire rated?
Bluebird Care East Hertfordshire has a 4.7 star rating with 44 reviews.
When is Bluebird Care East Hertfordshire open?
Bluebird Care East Hertfordshire is closed now. It will open tomorrow at 8:30 a.m.