Bluebird Care Leicester

4.6

Home Health Care
Leicester

About this business

Healthcare Home Health Care

Location details

80a Hinckley Rd, Leicester, LE3 0RD, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.618 reviews

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Anne B

7 years ago

The manager came to visit before the week booked and I found him to be very nice and put him at ease. My cousin was very happy with the carers.

Business response:

Thank you for your kind words, It's nice to know we are doing a good job.

K T

8 years ago

We were stressed beyond words with my Dad gradually losing independence for personal care as he grappled with end stage cancer. Bluebird Care were excellent; they listened to our specific needs, gave us exactly what we asked for, came to our aid in an emergency and were 100% reliable. 10/10. Will use them again.

K M

3 years ago

Care started off okay. Friendly enough carers but management not very good. Tried charging for mileage to take my partner out when social services pay for this. Reported an accident when my dad fell, they did not report it correctly. I had to go and report it to social services so it was dealt with. Waiting on an outcome. They pulled out of the contract early, would not recommend them.

Business response:

Thank you for taking the time to review our service and we are sorry that you feel we have fallen short of your expectations. The accident referred to was reported by the carers to the management and all the compliance protocol was followed with relevant parties. Re: travel expenses, as a company, we have absorbed the cost of mileage for five years including travel out of town and parking costs at hospitals. We sought clarity from the direct payment facilitator before any decision was made to pass on this expense which was d... read more