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Bluebird Care Mansfield & Ashfield
- Home Health Care
- Mansfield
About this business
Location details
Pine House B, Ransom Wood Business Park, Southwell Rd W, Mansfield, NG21 0HJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We contacted Bluebird Care on a recommendation from a work colleague of mine who already uses them. I am so glad that we did contact them. The Manager came out to meet Mum and Dad initially just for a chat and to find out about them and there needs and what would improve their day-to-day quality of life. After speaking to the manager, they 100% decided that yes they needed help and found the manager a very caring and trusting person. So the manager got the ball rolling. She brought the carer round to meet Mum and Dad the nex... read more
Business response:
Thank you for taking the time to leave a review for us, we appreciate it. Your kind words will be passed to our care expert who I know will be thrilled! I'm so glad the care is making a difference to you too.
From the first online chat to the initial contact with the manager and all through this process I can't fault the manager for her excellent service. She's been so good at keeping in touch and getting the whole story from us about what our parent's needs were then sorting out their care package to suit them and help take the pressure off the family. She's been amazing. What is also great is that the carer is the same person each time and is getting to know my parents so that if things are not right on a visit she will recogni... read more
Business response:
Thank you so much for taking the time to leave such a lovely review. I am very pleased that you are happy with the service you are receiving. It is so important for us to have continuity of staff to ensure a high-quality service.
I have had the nominated carer for two weeks now - four days at 1 hour a day - Monday, Thursday, Friday, Saturday... In the short time she has been coming, I am very happy with her performance. She is so very pleasant and friendly and always on time. As my husband and I age, we will need more assistance in the house but at present, we only need 1 hour a day as we have an excellent lady who cleans the house every Tuesday. I, at present, am able to do light duties like preparing meals etc.
Business response:
Thank you for taking the time to send this review. We are so pleased that we are able to make a difference to you both.
The Mansfield team for Bluebird Care has been excellent in supporting my dad over the past two months. It has made it easier for him to move in with me and settle quickly. Personalised and responsive are the two words that sum up the service we have received. Professional approach of the team in dealing with nuanced and specialist requirements, including language and cultural issues has been exemplary. Thank you!
Business response:
Thank you for taking the time to leave a review for us. We are so happy to hear you and your dad are pleased with the care and support he is receiving.
My dad loves the two ladies that take it in turn each week to bathe him. They go above and beyond just bathing him. The bed is made. They rub him with cream, do his hair and make tea. My father is more than happy with the service. I talk frequently with the management and they bend over backwards to meet my needs. It is one less stress taken from me, it's great.
We recently moved care companies after moving my mother from Ravenshead to Mansfield. This company seemed very efficient in setting up the contract. When the contract eventually began - albeit it was delayed due to tenants not moving out of the house intime and they were very accommodating with this. They certainly aren't a care company I would expect for my mother, the carers are very young - there was a total lack or correspondence between carers. There seemed to be a massive communication error from the office that was no... read more
Business response:
We sincerely apologize for the significant communication issues you experienced during the start of your mother's care. We recognize that beginning this package on a weekend, while our office team was participating in a major charity event led to an unacceptable level of support and coordination that fell short of our standards. We are implementing immediate changes to our weekend procedures to ensure office support and carer communication are seamless, regardless of the day. We wish your mother well in her new care setting.
Frequently asked questions about Bluebird Care Mansfield & Ashfield
How is Bluebird Care Mansfield & Ashfield rated?
Bluebird Care Mansfield & Ashfield has a 4.6 star rating with 27 reviews.
When is Bluebird Care Mansfield & Ashfield open?
Bluebird Care Mansfield & Ashfield is open now. It will close at 5:00 p.m.