Bluebird Care Newmarket Fenland Kings Lynn & West Norfolk

4.8

Home Health Care
ELY

About this business

Healthcare Home Health Care

Location details

East & West Suites, Avro House, 49 Lancaster Way, ELY, CB6 3NW, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.858 reviews

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Carol O

2 years ago

The carers that have been looking after my mum have been great! They are kind and caring and always make Mum feel at ease when they are there. The communication is excellent and they have taken on board any suggestions I have made to make Mum's care better. Dealing with Bluebird has been very straight forward and they regularly check in with both Mum and I.

Business response:

Thank you for your lovely review. We are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support your mum. We wish you both all the best.

Lisa C

2 years ago

I have been very impressed with Bluebird Care. All the carers that look after my mum have been very friendly and professional. Nothing has been too much trouble. The office has also been very helpful and professional. I have had previous experience with a care company some years ago when my dad needed care. This was not a very good experience. I am so pleased that Bluebird have been exceptionally helpful and professional and would definitely recommend them to anyone looking for a care company that you can rely on.

Business response:

Thank you for your lovely review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support her. We wish you and your mum all the best.

Janice S

3 years ago

Full of praise for the carers who came in to look after dad and support him with his daily needs. The carers were always positive and very respectful towards dad. They made a difficult job look easy. Dealing with Bluebird Care has been very easy and the staff in the office have been very reassuring. Nothing has been too much trouble and we always received a call if there was a problem. Now, dad's care has regrettably come to an end, our family would like to thank you for your professionalism and kindness in looking after dad... read more

Business response:

Thank you for your kind words and this wonderful review. It was our pleasure to support your father with his daily needs. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. I am so pleased you had such a positive experience. Many thanks, the Bluebird Care Newmarket Team.

A H

3 years ago

Over two years, Bluebird carers came in daily to support our mother then our father. It is a very difficult time organising care for beloved parents, and Bluebird showed kindness, experience and professionalism. There was always a friendly voice on the phone for any queries and support with the health services. The carers had a way of working with our parents where they accepted and welcomed the care, after initial anxieties.

Business response:

Thank you for such a positive review! At Bluebird Care, we always strive to provide top-quality service to every customer. It has been an absolute pleasure supporting your mother and your father. Thanks again for taking the time to leave us this review and we shall pass it across to all the team members, both in the office and those out providing care. Take care!

Michael C

3 years ago

With Bluebird carers helping my father with his day-to-day needs, he was able to live his life in his own home and not need to go into a care home. From their first involvement in my father's care, it was obvious that Bluebird operates on an extensive, professional level. Carers were always friendly and interested in his life and made time to converse with him. I cannot recommend them highly enough.

Business response:

Thank you Michael C for your wonderful review. It was a pleasure to support your father and we will be sure to pass your comments on to our Bluebird Care team. It is great to hear that you had such a positive experience. We take our customer service very seriously and it is fantastic to hear that the focus we have on the details is more than just words. It is the ethos and culture of Bluebird Care.

Dee R

3 years ago

Bluebird was recommended to us and so pleased we went down this route. From the beginning of sorting admin, they reassured us and helped us. They cared for my father so well, which in turn helped my Mum and as a family pacified us that he was in good hands.

Business response:

Dee, thank you for your kind words and this wonderful review. We pride ourselves in providing care that we would want for our own families and I am so pleased you had such a positive experience, it was our pleasure to support you all. Take care.

S P

3 years ago

Very pleased with the staff and get on with all of them, very polite and helpful.

Dave W

4 years ago

Best decision we made to get Bluebird involved with supporting my 92yr old mum. She has vascular dementia and has found lockdown incredibly hard to understand. But her ‘Bluebird friends’ as she calls them, have been a reliable, reliant and very welcome part of her routine. Their weekly reports give me confidence that mum is remembering to eat and drink, they record in sufficient detail that I can quickly pick up on issues which mum herself would never ‘trouble me with’. They have stepped in to meet all my requests and change... read more

Business response:

Thank you for leaving such a wonderful review. I will be sure to pass your comments on to our team. We put customer experience at the forefront of everything we do and our customer feedback is so important to us. This is how we can continue to strive to be the very best and offer a service that we would be happy for our own loved ones. Thank you once again for taking the time to send us this review, very much appreciated.