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Bluebird Care Pontypool and Ebbw Vale
- Home Health Care
- Pontypool
About this business
Location details
Room R1, Walnut Suite, Mamhilad House, Mamhilad Park Estate, Pontypool, NP4 0HZ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care Pontypool have provided outstanding carers for the last 7 months for my mum and kept her safe and well at home for as long as possible. They were always on time, very smart and professional. They were very knowledgeable when it came to understanding dementia. All the members of our family that came in contact with them noted their compassion and respect in maintaining her dignity when providing care for her. The communication with the supervisor and office staff was first class.
Business response:
Hi Matthew, Thank you for your great review! We are very pleased to hear that our brilliant care staff provided all that your mum needed throughout her time with us. If there is anything further you require in the future, please do give us a call!
The care I received at the beginning of April for most of the month with my regular carer is second to none, but at end of the month, she went off and I had cover. Oh my God, what a shambles; never knowing who was coming one day to the next or even one shift to the next, never knowing what to do, arriving late or early for lunch. So happy for the regular carer to be back.
Business response:
Thank you so much for your feedback. I am very sorry that you have experienced anything less than outstanding when it comes to our standard of care. It is unfortunate that we have had some staff shortages throughout the Covid Pandemic, and it has affected us the most throughout the recent months, although ensuring all of our customers received a care visit within the correct timescale throughout this period was of utmost importance to us. On the other hand, it is great to hear that your regular carer is providing you with ex... read more
Consistent staff who get to know us and provide the care we request and need! Able to contact senior staff easily. Very approachable. Also, very patient when we forget to let them know care isn't needed because of hospital stays.
Business response:
Hello, you have really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!
Our experience with the care company has been a positive one. They provide regular and punctual care, which puts the client at ease. All carers are considerate and kind. Any problems that occur during the carer's visits are passed on and solved. Communication with the office and management are always available when required.
Staff are very friendly and helpful on every visit and office staff are very helpful to the best of their ability and contact me regularly to check that everything is going right. When I want to have a little chat they are happy to sit and chat with me and ask me about my life.
Business response:
Thank you very much for your positive review. We pride ourselves on our customer-first approach.
I find Bluebird to be an excellent service, the aspect I am always impressed with besides the first-class personal care is the social interaction between my wife and the carers, which in the present circumstances with little outside human contact (apart from staring at my ugly mug all day) is a real boost to someone with mental health issues. Also, I find the management friendly and approachable. In all honesty, a service to be strongly recommended.
Carers are always kind, considerate and patient. Established a good rapport with my aunt. Always neat, tidy, and clean up after themselves.
Dad's care has been excellent. He was apprehensive at first, but pleasantly surprised by the friendly and understanding attitude of the Bluebird staff, and now has a good rapport with all the careers who visit him, and looks forward to their company and support each morning. Since the start of his care with Bluebird, we have seen a massive improvement in his general health and well-being, as their care allows him to wash, dress and begin each day with a positive routine. Can’t praise them enough.
I am more than satisfied with all the service I have had with the company. I have found all the staff very efficient and very friendly. They are always willing to have a lovely chat. I would definitely recommend this service to family and friends.
Frequently asked questions about Bluebird Care Pontypool and Ebbw Vale
How is Bluebird Care Pontypool and Ebbw Vale rated?
Bluebird Care Pontypool and Ebbw Vale has a 4.9 star rating with 59 reviews.
When is Bluebird Care Pontypool and Ebbw Vale open?
Bluebird Care Pontypool and Ebbw Vale is closed now. It will open at 8:30 a.m.