This profile has been claimed by the business owner or representative.
Bluebird Care Southend & Rochford
- Home Health Care
- Westcliff-on-Sea
About this business
Location details
799 London Rd, Westcliff-on-Sea, Southend-on-Sea, Westcliff-on-Sea, SS0 9SY, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My carer is someone who can be trusted. She has a caring attitude and helpful in many ways. A person of utmost integrity and a pleasure to meet such a social person. I am very happy with the services provided.
Business response:
Dear Terry, Thank you for your lovely feedback and your time in completing your review. We are extremely proud of our care team and it fills us with joy our customers feel the same. We all are passionate about delivering great care because we care. Take care and thank you again for your thoughtful feedback. Kind regards.
such great carers come to the house and are always happy to do what is asked. My dad loves to see them and have a chat. The whole team that attend the house and also the staff in the office always have my dad's best interests at heart.
Business response:
Good morning Jean, thank you for your time in giving us a great review. We are always happy to hear our customers are happy with our service. Kind regards.
I am very happy with the behaviour and standard of care the carers provided to my mum. I would prefer that changes to rota times were communicated in advance, as mum is dependent on regular medication. I have knocked one star off for occasional carelessness, such as leaving the back door open and the gas hob on, which can be a serious impact on such a vulnerable person and can easily be avoided. Overall the family are pleased with the standard of care.
Business response:
Hi Tim, thank you for taking the time to review our services. We note your comments regarding some incidents that you reported to our office. Please be reassured that our care team are fully aware and endeavour to be vigilant and notify of changes moving forward.
Can’t recommend Bluebird (Southend & Westcliff branch) highly enough for the kindness, care and support given to my mother-in-law and us during our time as service users (she has now gone into a care home). Communication was great and always felt comfortable phoning the office about anything. They tried to accommodate any requests and worked with us to help her remember to complete daily tasks, often making helpful suggestions. We will always be thankful for their input.
Business response:
Dear Joan, thank you so much for our lovely review and your kind words. Our Bluebird Care Southend & Rochford Team pride themselves on delivering outstanding care. We very much enjoyed caring for and supporting your mother-in-law. We wish you all the best and healthy for the future. Kind regards, Bluebird Care Southend & Rochford Team
My Mum needed some care support 5 years ago and after some research chose Bluebird Care we have not been disappointed. Initially Mum had daily support with 2 visits which worked well, later when she and I needed more support a care package was carefully put in place and tailored to Mum's needs which were reviewed regularly. This entailed having live-in care whereby Mum had care and company. She had several regular live-in carers with whom she became very fond. The care and support they gave Mum were mostly excellent. She has... read more
Business response:
Thanks Judith for your kind words, Mum is missed so much by our office and care teams and we are glad she is still close by so that we are able to pay her a visit!
I am very happy with the behaviour and standard of care from the carers. I would prefer that changes to my rota times were communicated to me in advance, as I have commented on this for several years and changes are still made without my knowledge.
Business response:
Thank you for your time in giving us your valuable feedback! We really appreciate your time. We do our best to always keep our customers updated with changes which are due to sometimes unscheduled emergency visits, but we are always looking to improve our service where possible. Thank you again for your feedback Kind regards Sharon
Good quality live-in care, for my mother. Her carer does everything for my mother and has the patience of a saint. Mum gets to do exactly what she wants, when she wants, eats what she wants and obviously one to one care that is totally tailored to Mum.
Business response:
Thank you, Mary, for your lovely review of our live-in care services. It is pleasing to hear that your mother is enjoying having a carer with her, at all times.
Bluebird Care has put care in place for my sister since September 2021, to date. Two visits a day. Conscientious in advising me of anything that needs attention, or anything untoward in her condition. Friendly, reliable service. Flexible regarding any extra needs. I arranged this long-distance without meeting the team as I live a few hours drive away. All arranged by emails and telephone. Has gone like clockwork, very efficient management. This has allowed my 95-year-old sister to remain in her own home and I have peace of m... read more
Business response:
Thank you very much for your lovely review. All the carers really enjoy looking after your sister. She is a pleasure to spend time with.
I can't thank you enough for all your help and support. I really appreciate it and I was very happy with your care and help in my home. The staff are very polite and friendly, even when I have bad days. All my thanks.
Business response:
Dear Mark, thank you for your kind review. Our Registered Manager is so proud of her team; they are all amazing. Have a great day! Regards.
Frequently asked questions about Bluebird Care Southend & Rochford
How is Bluebird Care Southend & Rochford rated?
Bluebird Care Southend & Rochford has a 4.8 star rating with 43 reviews.
When is Bluebird Care Southend & Rochford open?
Bluebird Care Southend & Rochford is open now. It will close at 5:00 p.m.