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Bluebird Care Stockton & Hartlepool
- Home Health Care
- Stockton-on-Tees
About this business
Location details
Suite 17, Durham and Tees Valley, The Business Centre, Orde Wingate Way, Stockton-on-Tees, TS19 0GA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
All the staff who visit my mother are thorough and caring. There are only 3 or 4 different members of staff who visit so this enables my mother to build a good rapport and become familar with them ratther than having lots of different faces. We have had no problems whatsoever in the 3 months since we began using Bluebird, and i am confident this will continue. Communication with the management team is good and they have proved to be flexible. The on line facility is excellent and is updated after every visit to provide peace... read more
Business response:
Thank you -it's a pleasure working with your mum, we truly enjoy supporting her.
The care my mother has received has been exemplary. The carers have provided consistent care over a very difficult period of time for both me and my mother. They are always so genuinely empathetic to the position we are in and take care to show up in the little ways. One of the carers even takes the initiative to come up with innovative solutions to my mother's memory loss problems and truly, they have been such a blessing in this time.
Business response:
Thank you for your kind words, we will strive to provide excellent service to your mum.
We arranged for Bluebird carers to look after our sister-in-law on a 1 hr daily basis as a companion visit and her carer has been helpful especially by checking her oxygen tank every day and leaving snacks for her lunch. The lady who comes is a very pleasant young lady and is well-liked by her clients.
Business response:
Thank you for your review, we are glad to know things are going well.
The care team provide some stability to my mother, who has dementia, so this is very important to her. The carers are very conscious and caring and also have a lot of empathy, which goes a long way. The management is very accommodating always managing to work around my mother's needs they are also very informative keeping me up to date on any changes.
Business response:
Thank you for your positive review; we are delighted to be caring for your mother and so pleased to hear you're happy with the care she receives.
All the staff are lovely. Very professional. If Mam ask them for anything they will do it for her. They make sure her medication is done every day they always have a laugh with her, which is good because she is housebound and it cheers her up. Her personal hygiene is always taken care of the girls just give 100%.
Business response:
Thank you for your positive review. I am pleased your mother feels she is cared for to a high standard and has a good relationship with her carers. Thank you for taking the time to leave a review.
I first contacted Bluebird after damaging my foot, which led to difficulties with showering, cooking and cleaning. My care assistant helped a lot during this period. Once my foot had healed we maintained a great working relationship, helping with all tasks in a timely manner. I would definitely recommend Bluebird to other would-be clients.
Bluebird provided home support in the morning for our mother caring for father who has dementia and cancer. The Management Team are friendly, flexible and professional and were an enormous and essential support to us in the difficult circumstances we found ourselves. Father is no longer at home but I would not hesitate to recommend them or employ them again if needed.
We have no problem with Bluebird, the care we have is brilliant. The carers are very friendly, they know what they have to do. They take real care of my partner. I have no worries at all. They are brilliant carers.
Business response:
Thanks for your kind words, we love working with you and your family.
The team worked with me to help set up my broadband, sort out phone bills and combat any admin that has been building up. The ongoing and accessible contact is really helpful and open, being able to message and contact whenever I need or want to discuss anything that I may be experiencing or need to sort. They're really considerate and understanding which means it's easier to co-ordinate. They coordinate the clients based on what will best suit everyone and tailor to who and how people are. Assisting me in a positive directi... read more
Frequently asked questions about Bluebird Care Stockton & Hartlepool
How is Bluebird Care Stockton & Hartlepool rated?
Bluebird Care Stockton & Hartlepool has a 4.9 star rating with 15 reviews.
When is Bluebird Care Stockton & Hartlepool open?
Bluebird Care Stockton & Hartlepool is open now. It will close at 9:00 p.m.