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Bluebird Care Wakefield & Kirklees
- Home Health Care
- Wakefield
About this business
Location details
Junction 41 Business Estate, Unit 1B Brindley Way, Wakefield, WF2 0XQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care has surprised my expectations. Management seems genuinely concerned to provide high quality care and the carers seem conscientious and happy with the company. Administrative errors have been quickly rectified and any concerns taken seriously.
My husband has apraxia, a degenerating disease, and is unable to do anything for himself.This last month Bluebird have provided more care as I find it difficult (aged 77) to heave and lift him for bed rest, toileting etc. Bluebird staff are very helpful and are trained to use all the equipment we have in our home. I now have help morning and night, with extra 1pm and 4 pm calls for lifting, changing etc. This has made life much easier for both of us, it means we can get my husband outside for 1/2 hour if the weather is good.... read more
Business response:
Thank you Marion for your review and positive comments. All staff that have cared and supported your husband talk about the very good relationship with yourself and the family which has enabled us all to work as a team ensuring the best quality care for him.
My Stepfather has been supported by Bluebird Care Wakefield for nearly two years, during which time his care needs have increased significantly. Their support has been excellent. Bluebird Care Wakefield have responded to his changing needs with speed and flexibility. For example putting in place a significant increase in his Care Plan within 48 hours so that he could be discharged from hospital without delay. On a day to day basis, the staff are totally reliable and well trained. They are patient and kind towards my Stepfath... read more
Business response:
Thank you Kathryn for your positive comments and I know that all the team enjoy caring and supporting your stepfather. I will ensure that I pass your comments onto the team. They strive hard to ensure that they provide a quality service which is grounded in genuine care and respect for your stepfather.
Been with them for 17 months now, twice a week, very good and professional care. Good continuity so can get to know carer which makes it nicer and easier to accept help. Very friendly and caring staff. Did have a slight problem a few months ago, but was sorted out immediately so no problem now.
Business response:
Many thanks for your positive comments and I am so glad you are happy with the care and support.
We have endured a horrific 10 weeks with Bluebird sending people who are not only inexperienced but with only 4 days of training and have been expected to give them full control. They have installed no confidence, failed to build good relationships, communication is exceptionally poor. We have been left doing care outserves on numerous occasions with managers turning up alone expecting me to be the second carer. The standard of training is low with support required in safe handling, dispensing of medications, feeding and pos... read more
Business response:
Thank you for your feedback. We're very sorry your experience hasn't met expectations. All our carers complete full training, shadowing, and a sign-off process before working independently. We take pride in building strong, trusting relationships with our customers, which is why we conduct regular care reviews. In your case, we have already completed an initial review, dealt with all issues you have raised to this date, liaised with the appropriate external professionals, and call directly regarding any rota changes. All cal... read more
Marked down due to a recent experience after coming home after being in hospital. Before this incident, I was Bluebirds' biggest ambassador and fan. I told everyone how good they are but after a particular act of non-caring vindictiveness this is sadly no longer the case. Although I still praise and admire my regular carers.
Business response:
Thank you for your honest review. We did take your concerns seriously at the time they were raised, and the member of staff in question is no longer with the service. We are pleased to hear that you are very pleased with the current staff that provide care for you. If there is anything else we can do please do let us know.
Frequently asked questions about Bluebird Care Wakefield & Kirklees
How is Bluebird Care Wakefield & Kirklees rated?
Bluebird Care Wakefield & Kirklees has a 4.7 star rating with 52 reviews.
When is Bluebird Care Wakefield & Kirklees open?
Bluebird Care Wakefield & Kirklees is open now. It will close at 5:00 p.m.