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Bluebird Care Wolverhampton
- Home Health Care
- Wolverhampton
About this business
Location details
Unit 5E & 5F, Merryhills Enterprise Park, Park Ln, Wolverhampton, WV10 9TJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My mother has live-in care as she had a series of falls and her dementia has become worse. The carers are generally very good, and if we have any issues I know I can call the office with any concerns. Live in care can be tricky to navigate, and my mother doesn't always accept that she needs the help we have arranged. She also likes a quiet peaceful environment, while the carers don't always remember this. However I am confident that they will do everything they can to keep her safe at home. I have never had any difficulty in... read more
We have been pleased with the care my mum has received over the last year. Carers are very pleasant and helpful. They have established good relationships with her. The management try to maintain a rota of regular carers for mum on a regular basis which is essential for someone with dementia. They respond quickly to requests for changes to care plan or medication and have good monitoring systems. They contact me with any queries maintaining a good level of communication.
Very good communication between all parties concerned. Carers very attentive and willing to take note of what is being asked of them by the person they are caring for. Nothing too much trouble. Times that have been requested are adhered to.
Bluebird Care is employed to look after my parents. My mother is unable to walk and suffers from dementia. The carers manage both my parents with great sensitivity and respect, they are very reliable and caring and have always been approachable and helpful and put my parents first when supporting them to live in their own home. The managers and office staff are very supportive and approachable. They deliver an excellent service.
Business response:
Thank you so much for your thoughtful and kind review. We are delighted to hear that you are pleased with the care and support your parents are receiving. Ensuring that your parents feel respected, cared for and supported in their own home is at the heart of what we do. We're also glad that you've found our carers, managers and office staff to be approachable and helpful. Your feedback means a lot to us and we'll continue striving to provide excellent service. Thank you for sharing your experience!
The carers are always polite and on time. My father-in-law isn't always the easiest person to deal with but they have always treated him well. Communication with the office is very good. If they feel there is an issue, they will always call me, which I'm grateful for. Thank you for your commitment to my father-in-law.
Business response:
Thank you so much for your kind words and feedback. We're glad to hear that the carers have been polite and punctual and that communication with the office has been helpful for you. We understand that it's not always easy but we're committed to providing the best care and support for your father-in-law. If there's ever anything else we can do, please don't hesitate to reach out.
Excellent service. The carers are very nice. The only issue I have is the lack of training of the newer caregivers but overall they are quite good.
Business response:
Thank you for your kind feedback. We have taken your comments on board and working closely with all carers to support further any training needs they may have. Glad you are happy with the service overall.
My mom has vascular dementia and is new to having personal care from someone other than me. All of the carers have been exceptional with Mom and the care and understanding from all staff and management has been first-class.
Business response:
Thank you for the amazing feedback. We are happy to hear that you are receiving an exceptional service from us. Bluebird Care Wolverhampton with strive to keep up all the great work and the feedback will be passed onto our carers. Once again thank you for choosing us to be the care provider for your mother.
Very caring, attentive, responsive, engaged and professional service. Very much more than just the essential processes - nicely blended with the personal touch. Very relatable to staff - both in the office and the carers themselves.
Business response:
Hi Gary, thank you for your kind words and a positive review. I'm glad you are happy with the level of care provided for your mother. We are here to support the family to the best and the highest level of service. We aim to continue to provide the highest level of quality care.
I would recommend Bluebird Care Wolverhampton to anyone looking for support for their loved one. Care staff are so kind and nothing is too much trouble. They treat my friend with the utmost dignity and always ensure he is happy before leaving. Communication with the management team is excellent - again, nothing is too much trouble. If an issue arises, the management team goes above and beyond to rectify it. I am happy that my friend is getting the best possible care from Bluebird Care Wolverhampton.
Business response:
Hi Darren, Thank you for your kind feedback and comments.
Frequently asked questions about Bluebird Care Wolverhampton
How is Bluebird Care Wolverhampton rated?
Bluebird Care Wolverhampton has a 4.6 star rating with 28 reviews.
When is Bluebird Care Wolverhampton open?
Bluebird Care Wolverhampton is closed now. It will open at 9:00 a.m.