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bluefrog Rollup
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Initially charged $800 for a closet flange and hose bib, ~1hr work. Should have been at most $400. They did drop it to $675 after I complained. Happy to update review if they return $275. This is my third hire on homeadvisor, first bad experience.
So overpriced! Charged $600 to install a $130 disposal. It took the tech 20 minutes I even called to ask if there was a mistake. Nope Never again
Business response:
Hello Paula, Thank you again for allowing us to work for you. We tried to satisfy you in every way. The $600 dollars you referenced is not what we charged you. We had to purchase the garbage disposal and other parts. We presented you with an estimate of the total cost before any work was done. You were fine with everything and signed our work order giving us authorization to do the work. I am sorry you were not totally satisfied.
0
Business response:
Thank you for the great review, Paul!
NO COMMENTS
Business response:
Thank you Raul! We appreciate you and this wonderful five star review! Hope your weekend is spectacular!
Tech could not locate sewer line with electronic instruments and had 10 foot hole dug in wrong place. Even after I showed him mark on street showing where line met city line. Three holes dug in my yard, looks like war zone. City made repairs necessary to restore line, this company did nothing right. Holes open over weekend and still open,
Business response:
Dale, this depiction is quite inaccurate. You were to call us Friday the 24th and when you did not we called and left a message that went unanswered. We helped you get the city involved and saved you nearly $4,000 and did not charge you for the digging in your yard to expose the broken sewer line. As we explained during the process, you have a transformer in your neighbors yard that has a high power line within feet of the area of the break making it impossible for any company to get an exact locate with electronic detection... read more
Charged me $77 for nothing. Cancelled the appt and got charged for it anyway. The plumber was not even done with his previous job, was not even on his way to my house yet. I am a USAF veteran and cannot afford to pay for a service I did not receive.
Business response:
Hello Tracy, I apologize for your inconvenience. We do collect a service fee at scheduling to secure your appointment. In the event you cancel, the service fee has already been charged, however we will correct the service fee by issuing a refund to the cancelled appointment. We apologize for the confusion and our offices will be reaching out to you regarding your refund. We strive to be of service, and we will be of service to you. Thank you for your service to our country.
nothing
They quoted a price of $83..that's what I paid.
Business response:
We have upfront pricing and keep our promises. We believe being an honest company is good for business!
They had to send another plumber a few days later to fix what was done incorrectly. A simple tub and shower replacement should be a basic skill set of any plumber. (The second plumber did an excellent job setting the fixtures and correcting the improper install, but we also had to wait a handful of days for the correction to be made.) We provided the fixtures. The cost was extremely high and there was no break down of hourly rates or parts included in the bill. We were extremely disappointed all around.
Business response:
Thank you again for allowing us to work for you Holly! I want to apologize again for the first plumber's improper install of the spray head. We go to great lengths to recruit and hire the best experienced plumbers in the market, and continuously train them so we can provide excellent customer service. In spite of this we still sometimes make a blunder. The first plumber that came out had a very difficult time with a horrible situation that happened to his son. We gave him some time off to work through this situation wit... read more
Frequently asked questions about bluefrog Rollup
How is bluefrog Rollup rated?
bluefrog Rollup has a 4.8 star rating with 5,515 reviews.
When is bluefrog Rollup open?
bluefrog Rollup is closed now. It will open tomorrow at 9:00 a.m.