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Bluegrass Care Navigators
- Hospice
- Lexington, KY
About this business
Location details
1733 Harrodsburg Rd, Lexington, KY, 40504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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My family’s experience with bluegrass hospice was very bad my dad had stage 4 terminal cancer and declined very fast at first they told us they would keep him comfortable and manage his pain but as his health declined I need to call them more often about twice a day and several times I called them and never received a call back and they say they will have his nurse or dr call back within 15 min which they never did . Also my dad got to the point he could no longer swollow so I asked for a iv to keep him Hydrated bluegrass de... read more
Business response:
Mary, we would like to speak with you more about your experience with Bluegrass Care Navigators. Please send us a message on FB messenger with a good phone number to reach you.
Momma is on Hospice and from the beginning I have had to fight and yell just to get her medicine...it's been sent....it was called it...etc. I call to let them know there's an issue with her catheter on Wednesday and the answer I got was well I can come out in Monday!! The aide tried to flush it and finally called in to her boss on Thursday to let him know that there was an issue, that it couldn't be flushed, finally sent a nurse and it had to be taken out and another one started. This is the 3rd catheter in 2 months. Imagin... read more
Claiming bodies for the devil this is not of god they are taking advantage of good people they put a date on your sick family members or friends then dope them up till they are dead
My Mother, who will be 92 in February, has a Living Will & resides with family in Ky, due to no fault of her own, & is overseen by Bluegrass Hospice Navigators Barboursville Ky. From a professional level Bluegrass Hospice Navigators Barboursville Ky has a completely different interpretation of what the meaning of honoring & enforcing someone's wishes expressed in their Living Will, not to be kept alive by artifical means, such as Gastric Tube feeding's & Hydration,then I do or then any Hospice Facility I have previously w... read more
Business response:
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations.
this is the worst people of I've ever seen I wouldn't recommend anybody 2 Bluegrass hospice they're very disrespectful and letting that people go without medications and always worried too much about paperwork and everything else instead of worried about their patients and that patient is my brother I had to transfer him over to the weather Kentucky hospice they're the best hospice there ever is and I'll make sure that this company you might as well call it that people will know
Business response:
Robert, we're terribly sorry that your view of our care is anything less than the exceptional service for which we strive. Would you be willing for one of our team members to reach out and speak with you about your experiences, so we may learn more?
My mom passed Oct 13, 2018 I called the “call first” number Friday morning at 7:30-8:00 am and a nurse called back within 25 minutes but instead of coming out right away they waited until 3:30-4:00 to show up, even though I told the nurse my mom was complaining of numbness on her entire side, her mouth was drooping and she was having difficulty speaking. When her nurse arrived she was shocked and said that the nurse I spoke with noted it was only her COPD, if she would have known about her condition she would have come soon... read more
Business response:
Julie, our sincere apologies for not meeting your expectations at our level of care for your mother. We strive for excellent care at all times, but unfortunately we don't always meet everyone's expectations. We would like to speak with you about your experience. Would you please private message us with a good number to reach you?
I just want to shed light on the horrendous experience we had. My dear mamaw passed away this past Wednesday night, and when the nurse arrived 45 minutes after her death she was rude and showed no remorse. She made snappy, hateful remarks to us and my poor papaw who is hard of hearing she was very hateful with and agitated towards. I understand she has a protocol to follow, but she did not explain that to us before smarting off about funeral homes and that she was the one who had to contact them. Thankfully, it ended up bein... read more
Business response:
Brooke, We are very sorry to hear that your experience with our care was anything less than professional and courteous. We would love to talk to you personally about this. Can you please message us your contact information so we can call you? We are so sorry for your loss.
I am so disappointed. We really never had clear communication about what was going. Once my dad put me on his call list to be notified of any changes in his care, medications or his health, I was NEVER contacted. I had asked repeatedly. Once my dad passed, we waited over 30 minutes for someone to come and record his time of death. The nurse stayed long enough to call the funeral home and left. I was a little shocked by this, as when my grandparents had hospice they stayed with us until the funeral home came. The shock of all... read more
Business response:
Thank you for messaging us. I am so sorry for your experience of our care was anything less than exceptional. I have notified the site director & VP this afternoon and you should expect contact soon. If you want to message us your contact info, I will be sure to pass it on. Again, we are sorry for your loss.
Frequently asked questions about Bluegrass Care Navigators
How is Bluegrass Care Navigators rated?
Bluegrass Care Navigators has a 4 star rating with 106 reviews.
When is Bluegrass Care Navigators open?
Bluegrass Care Navigators is open now. It will close at 5:00 p.m.