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BMW
- Automotive
- Fort Wayne, IN
About this business
Location details
929 Avenue of Autos, Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Very knowledgeable salesman helped me find the perfect X3..." Very knowledgeable salesman helped me find the perfect X3 with no pressure. He worked with my schedule and we negotiated a trade-in & quoted pricing all before I came to dealership to pick up my new vehicle. This is my 4th BMW. I highly recommend Mike Cramer of BMW of Fort Wayne!
Business response:
Thank you so much for your feedback on your interaction with Mike Cramer! If Caleb or Mike can help in any other way, please let us know.
"Jaylon went above and beyond! I am a demanding buyer and..." Jaylon went above and beyond! I am a demanding buyer and don’t want to spend a lot of time sitting and waiting. Jaylon was super responsive and understanding and worked hard to get the deal done and keep me happy. I’m very happy with my experience and extremely happy with my new ride!!
Business response:
Customer service is extremely important to us, and we are so happy Jaylon was able to meet your expectations! If there is anything else we can do to help, please let us know!
"Brian was great at communicating service options and we..." Brian was great at communicating service options and we really liked the new service stall video sent to us during the service. The service tech did a great job describing things while the vehicle was on the hoist.
Business response:
We appreciate your feedback regarding your visit with Brian! If there is anything else we can do to help, please let us know!
"Only suggestion is you need to debug your online..." Only suggestion is you need to debug your online appointment process. I made the appointment, system confirmed three times and service consultant didn’t have in his system when I arrived. Fortunately he was able to get me in the schedule, but this has to be disruptive to the service team. Great job and more difficult than should be.
Business response:
We apologize that there are issues with the online appointment process. It is with BMW and we opened a ticket months ago. It is frustrating for our customers, and we are hoping they can get it resolved ASAP to make things quicker and easier for you!
"The location is not updated on the GPS yet, hope it will..." The location is not updated on the GPS yet, hope it will be corrected soon. The new location was organized. The services were professional with patient and good manners, Good job!
Business response:
Thank you for letting Jaylon assist you with your vehicle needs! We do apologize that our new location is not updated yet. We have been in constant contact with Google to get this fixed. Hopefully they can get it corrected ASAP!
"Jaylon, Caleb and Scott were absolutely Amazing to work..." Jaylon, Caleb and Scott were absolutely Amazing to work with and I would highly recommend them
Business response:
Thank you for letting us help you with your new vehicle! Customer service is one of our top priorities, and we are so glad Caleb, Scott, and Jaylon were able to meet your expectations!
"Devon and Brian were excellent in communicating the..." Devon and Brian were excellent in communicating the options I had when bringing my car in for brake issues. No pressure; I really appreciated that!
Business response:
Thank you for allowing Brian and Devon help you with your vehicle! Let us know if we can help in any other way!
"Everyone is always friendly & professional, a pleasure to..." Everyone is always friendly & professional, a pleasure to deal with. (I don’t really have anything else to say but I have to have 25 word minimum! Haha!)
Business response:
Thank you for your kind words! I'm glad Doug, Brian, and Hank were able to help you! Please let us know if there is anything else we can do to help you!
"Devon was awesome and very helpful. The whole process for..." Devon was awesome and very helpful. The whole process for maintenance was very seamless. I wouldn't hesitate to come back and entrust my car to this service dealership.
Business response:
Thank you for letting Devon help you get your vehicle ready to go! If there is anything else you need, please let us know!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 847 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.