This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Florence, SC
About this business
Location details
2199 David H McLeod Blvd, Florence, SC, 29501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
"My 2017 X5 broke down on I-95 and was towed to your..." My 2017 X5 broke down on I-95 and was towed to your dealership on March 1st. We live in NC so communication was key for us. It started out okay until there was a problem. Then communication fell off. We went a week with no update and no return calls. When my husband finally got our service contact Joel on the phone he was very rude and condescending. My husband made the calls himself to BMW roadside to resolve the “waiting for approval” that Joel was unable to make hap... read more
Business response:
Renee, Thank you for taking the time to share your review. I would appreciate the opportunity to speak with you regarding any interaction you had with our team and your overall service experience. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, John Coomer General Manager jcoomer@fivestaronline.net
"Zero respect" The attitude of the sales staff up to the general manager (John) is laughable at best. If you have an issue they could care and that starts from the top. I had an issue an expressed it to the GM and his attitude was clear that he could care less. I drove an hour and twenty minutes to see a vehicle (after a confirmation email from their employee earlier in the day). I noticed prior to leaving home the vehicle was no longer on their website. I arrive at the location and with a huge grin from the salesman I got a... read more
Business response:
Hello, I regret learning you felt disappointed the vehicle you were interested in purchasing was unfortunately unavailable. Rest assured, we always strive to provide excellent experiences to all of our customers and I would appreciate the chance to connect and address any concerns. Please consider reaching out to me as soon as you are available. I look forward to turning around your experience. Best, John Coomer General Manager jcoomer@fivestaronline.net
I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor. Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced many bulbs (not at Florence BMW) over this time. Typica... read more
Business response:
Thank you for your feedback. We regret to hear that you weren't satisfied with your service quote. We always want to provide our customers with honest service and fair prices. We would appreciate a chance to discuss this with you; please contact me so I can address your concerns. Best, Evan Cantrell General Manager ecantrell@fivestarflorence.com
"Excessive charges for small tasks, Florence, SC BMW" I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor. Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced m... read more
Business response:
Thank you for your feedback. We regret to hear that you weren't satisfied with your service quote. We always want to provide our customers with honest service and fair prices. We would appreciate a chance to discuss this with you; please contact me so I can address your concerns. Best, Evan Cantrell General Manager ecantrell@fivestarflorence.com
I bought a brand new 2012 BMW 535i from this dealership. I left it overnight with them for service. The service people left my keys out and did not lock them up for the night. Someone broke in and saw my keys and found my car. It was stolen and not found for a few days. When it was found, it was damaged. One of the managers told me they would give me $5000 to make things right. A week later their corporate attorney sent me a letter stating they were not responsible and would not pay me anything. They never even fixed all of ... read more
These guys push stuff you don't need... I did not realize that Guy Pope owned this joint til it was almost too late. After it was revealed, I got out.
I took my car to this place. I was told one thing was wrong with my car. I agreed to let them fix it. I picked up my car. No one explained to me what was done. I had to ask questions. Two days later the problem that was suppose to be fixed had started again. I called and was told maybe the anti freeze was not put in the car. I put some in and drove for another week only to find my car broke down again. May 31st paid 2180, June 9th car broke down. I called them and was told they would call back me back after they find out if ... read more
I did an Internet search for pre-owned BMW 528's and found one that interested me @ Imports. Sent email requesting more info - no response. Called dealer the next week and salesperson was courteous, but clueless on vehicle options, etc. Was put on hold three times and then referred to Theresa (sales mgr) who could not take my call - was promised she'd call me within 30 minutes. Still waiting on that call. Called again the next day and talked with another sales lady, who put me on hold several times before referring me to The... read more
After working with "super-friendly" salesperson for several months and agreeing to an out-the-door price of a used vehicle, that price was not honored when I arrived at the dealership to purchase the vehicle. Both the salesman and the finance person were aware that the car would be registered in another state prior to the price agreement as there was discussion regarding the topic, yet upon filling out the paperwork, both claimed they didn't know the vehicle would be registered in a neighboring state where the tax was higher... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 250 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.