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BMW
- Automotive
- Glenmont, NY
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
617 Route 9W, Glenmont, NY, 12077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
RED FLAG! BUYER BEWARE! RED FLAG! BUYER BEWARE! During the week that we worked with this dealership (daily e-mails and phone calls), we provided our credit card number to place a deposit on a specific car, secured financing, sold our other vehicle, and purchased plane tickets to retrieve the vehicle where it was to be delivered (we live on the opposite side of the country to this dealer). At the end of the week, we anticipated that we would receive more specific details regarding the timeline of transport but instead we were... read more
Warranty Issue Would not cover repair of my 1 year old car. Tried to blame me for issue. Service manager Tom was rude and unprofessional. Five BMWs purchased and this will be my last !!!! So disappointed.
Does not care about the customer I took my car into to diagnose the seized latches on the hood(I couldn’t get it open, but already knew they were seized) I was charged 150 dollars for them to tell me the latches were seized, and it would be around $700 to fix. This Is a common issue with bmws, with an easy temporary, probably permanent, fix to grease up the latches. I told them I would not pay $700, so they gave the car back with the hood closed and latches un-greased. If this shop cared about helping customers they would ha... read more
Didn't fix it, couldn't even diagnose it properly I dropped my car off, telling them exactly what was wrong. They fixed it and told me it was ready, I can come get it. So I got dropped off, thinking the car was ready. I paid, the bill was $900 more than agreed to. When I started the car I knew immediately it wasn't one of the items I mentioned when I dropped it of was the radio would not play music for the first 10-15 mins of a drive. When I started it up there was still no radio. I walked back in to service, and explained t... read more
Service Evaluation Not a big fan of your service appointment system. It sounded like I was speaking to someone in a phone sales office.
Fantabulous I would never choose a more welcoming staff than the guys at BMW of South Albany. Kody is the man to see if you need a vehicle, new or pre-owned!
2009 BMW X5 My x5 has been smoking from the hood for months. First they said it was an oil issue. Paid 2300 to fix what they said. Still smoking from the hood and I always said it was the recalled PCValve. They recently so-called replaces that and the smoke from the hood and inside the vehicle is worse. I also no longer have a back up camera or road map screen since they did that. They were also supposed to do a vehicle check and brushed that appointment right off. Got a new key went home and it didn’t work. Went back and La... read more
Lack of Customer Service I've owned BMW's for almost 25 years, I got a 5 series from this dealership for the first time 2 years ago. Customer service does not represent the BMW brand based on my prior experience. They do not take good care of their customers. They messed up on registration and state inspection (put on a sticker that did not belong to my car) and tried to blame me for the problem and weren't helpful in trying to resolve this issue that they created. NYS DMV warned me it was a major liability th... read more
Manager I recently purchased a vehicle from BMW South Albany and was very disappointed in the service and leadership. Sales representative did a good job communicating with me throughout. I advised I was taking a day off from work driving 3.5 hours to buy the vehicle. Waited on tires to be delivered from UPS. I was supposed to pickup vehicle up at 11am then switched to 1 pm. When I showed up no one knew who I was and/or what was going on. Kelly tried her best to assist. We went to lunch came back and again no one knew what w... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 936 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.