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BMW
- Automotive
- Fort Walton Beach, FL
About this business
Location details
1000 N. Beal Pkwy, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had my 2018 440i GC in there for service to fix a hole in the intercooler radiator. First, your service team did NOT install the ROCK GUARDS and I personally discovered this when I arrived to pick my car up for a 12 hr drive back home to Raleigh, NC. Service advisor told me the tech didn't know what they were so didn't put them on. Your team then took my car back to the service area, installed the rock guards. 2 hrs later car is ready only to discover a missing screw and a loose one in the right wheel well. Car goes back a... read more
Business response:
Hello Steve, I am sorry about your experience we at BMW of Fort Walton Beach strive to make sure all our customers are happy, per our conversation few minutes ago I thought you and I had agreed that you would take it to your local dealership since it was too far for you to bring it back to this store and get me an estimate on your concerned items so I can take care the problem. At no point in the conversation we discussed about warranty. I am still willing to help, so please let me know directly. Thank you and look forward t... read more
If they would not have tried to blame my credit union for their crap, I would not be posting this. EDIT--Now they need my wife's signature for the trade, just as I stated. Incompetence. It was all about financing through BMW., which I just refinanced for 3% less.
Business response:
Thank you for once again sharing your thoughts with us.
I special ordered a 2018 BMW M3 in March 2018. To start this review I had to order it through the sales manager Dustin because the salesmen I had been in contact with for 3 months was not getting back to me. I don't know if he just didn't take me seriously as a client? Or because I am a woman? So, I walked in one day and ordered it from the sales manager instead. Car arrives in June 2018, I am super excited, beautiful car! The woman doing the financing paperwork sells me on the protection package for wheels and tires, seat p... read more
Business response:
Suzanne, We apologize that your recent experience at BMW of Fort Walton Beach was less than satisfactory. At BMW of Fort Walton Beach we are committed to providing our customers with a world-class experience. Based on what I've read, we have missed this goal. Please be assured that this type of situation will not happen again. I understand your frustration and want to personally apologize to you for any miscommunication and inconvenience you experienced. If you have the time, please contact me at your earliest convenience to... read more
Recommendedwe just had a horrific accident in our big rig..the keys to our BMW burned up with everything we owned and our fur baby.. my hubby went into your dealership to order replacements...we just got a call less than 24 hours later and our keys are in....thank you from the bottom of our broken hearts..your customer service has gone above and beyond to ease our struggles...
Business response:
We're sorry for your great loss Heather and we hope things get better for you and your family.
I can't even begin to tell you how awful this dealership is with corruption and lies. They sold an X5 right out from under me then to make matters worse they blamed it on me. Do not deal with Mary Alice snake in the grass!!! Then the new GM tries to make it right by telling me he'll find a better car than the one I was going to buy but haven't heard a thing other than being pushed off!
Business response:
Hello Susie, this is Tony Russano, General Manager here, and I've just left you a voicemail. I completely understand your frustration about losing the vehicle you had your eye on. Unfortunately, unless we receive a deposit for a vehicle, we cannot hold it for anyone, especially when there are other interested folks. All we can do is let you know that time is of the essence to make a decision; however, sometimes clients don't wish to move that quickly, so I hope you can understand why we have to honor the process to sell the ... read more
Not impressed at all with the service department there. I called letting them know I had a flat and needed a loner and 2 new tires and they think a week and a half out apt is okay.. and the last time I visited they had my car for over a week until they gave me a loner (because I called management). Been living in the area for 2 years and each time I visit The service department, its always something.
Business response:
Hello Wendy, thank you very much for bringing this to our attention. This is not the level of service we aim to provide our clients, and for that we are very sorry. Our Service Manager Shon Kingrey is contacting you now to discuss this personally. Again, we truly apologize and hope you will give us an opportunity to make this right.
Brought my son's car by today for some warranty work on his airbag. We had a 9:40 appt and we're told it would be about 2 hours. At 11:25 we called and were told that he was next--they hadn't even begun working on his car! Even though his car is used, this was warranty work, and he's just a college kid, I believe great customer service should be given to all from the $2000 job to the $20 part. I foolishly believed that the appointment time was the time they scheduled to WORK on our car. We ended up journeying back to Nicevil... read more
Business response:
Hello Kim, we are so very sorry for your experience. We realize we failed to communicate properly with you, and we caused you frustration and inconvenience. We strive to provide all clients with superb service, and we see how we fell short with you and your son. Please accept our apologies, we are attempting to reach you and hopefully make this right by you. We hope we are able to speak with you soon. Kind regards, ZT Motors Management
Never again I`ll bring my car here. The worst customer service that I've encountered in my entire life.
Shitty service - I ended up buying a BMW From Sandy Sansing in Pensacola, because I refuse to give any money to these people. I have both an extended warranty and prepaid maintenance Scheduled a brake job, reserved a loaner BMW and when I come in for my appointment lo and behold they don't have any loaner vehicle because they overbooked and gave them all out I waste my afternoon to come out and have my vehicle looked at to book an appointment then waste my morning to come and drop it off and not actually get to drop it off.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 785 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.