BMW

Angela Samek 

on DealerRater

6 years ago

"We purchased a 2019 X5 and I’m happy with the car...." We purchased a 2019 X5 and I’m happy with the car. Although, the car buying experience wasn’t the best. Norm is a typical car salesman that hid numbers to make a sale. He didn’t respect our budget and showed us cars that didn’t fit our criteria- just to make a sale. Also, he never followed up after the car was purchased. When I first test drove the car, I noticed something off with the brakes, he said.. “that’s the way brakes sound.” Turns out 3 months later (after the ... read more

Acura client 

on DealerRater

6 years ago

"The part (rotor) was not in stock and there was no loaner..." The part (rotor) was not in stock and there was no loaner car (would have saved my wait time in next visit). I had to reschedule my repair job once again and had to wait for 3 hours which was completed within estimated time and repair was done up to my satisfaction. Wish this would have been done before the vehicle was put on sale as safety of the vehicle is the top priority. The sale man was very friendly and helpful in getting the brake problem resolved with th... read more

STEVENGARY 

on DealerRater

6 years ago

"Great experience in leading my new 5 series sedan! Ryan..." Great experience in leading my new 5 series sedan! Ryan did a perfect job! He found the exact car that we wanted in Germany. He let me know when the vehicle arrived at the port. When the car arrived , Ryan explained all the new features. I highly recommend 

WEN_C_CHONG 

on DealerRater

6 years ago

"Great " This is the first time I have purchase from Thompson BMW special Client advisor He is very nice and very friendly to showing the car how to drive 

PRANAVASHAR 

on DealerRater

6 years ago

"Very satisfied with their service. Prefer to go there..." Very satisfied with their service. Prefer to go there even though it is a bit of a drive. John MacDonald is very good to communicate with. Prices are fair and objective. Service is excellent. 

Acura client 

on DealerRater

6 years ago

"Repair of brake " The part (rotor) was not in stock and there was no loaner car (would have saved my wait time in next visit). I had to reschedule my repair job once again and had to wait for 3 hours which was within estimated time and repair was done up to my satisfaction. Wish this would have been done before the vehicle was put on sale as safety of the vehicle is the top priority. The sale man was very friendly and helpful in getting the brake problem resolved with the service center. 

Melanie Mabrey 

on DealerRater

6 years ago

"Great product understanding and extremely helpful making..." Great product understanding and extremely helpful making the purchase process easy. Ryan is very knowledgeable and easy to deal with! Service department is awesome as well! 

JESHER1 

on DealerRater

6 years ago

"Salesman and used car manager very nice to work with ...." Salesman and used car manager very nice to work with . Kept there word on a few issues. Washed and detailed my Cadillac to make it look brand new 

rdischert 

on DealerRater

6 years ago

"Everyone made the process very effortless. Came in for a..." Everyone made the process very effortless. Came in for a broken door handle, which happen out of the blue, called, loan was ready - fixed four, changed oil, updated recall of backup camera software. Very happy.