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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
"Steve Learner provided the most personalized, heartfelt..." Steve Learner provided the most personalized, heartfelt experience I could have ever asked for. He's a genuine man who truly cares about the people that walk into the business. That's a quality every dealership should have, and Steve upholds that wonderfully. Truly a great experience buying a car here, and I would not hesitate in the future if I ever needed another one from this location. -Alexander Griffin
Business response:
Hi, we are delighted to see this rating! Have a great day!
"Attentive Sales Rep" During my search for a used BMW, I had the good fortune of interacting with Steve Lerner. His prompt responses to all of my questions and concerns were certainly appreciated. He was honest in all of his answers and is certainly a professional individual that I would highly recommend. The vehicle that was of interest was sold before I made a decision.
Business response:
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
"I just bought an X5 for my wife as her retirement gift...." I just bought an X5 for my wife as her retirement gift. Steve Lerner worked with us over the last month to find the right car for her. This is the third BMW I purchased from Steve and he has always displayed a high degree of professionalism and customer service. I highly recommend him for your car purchase needs.
Business response:
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
"The purpose of my visit was to turn-in a leased vehicle...." The purpose of my visit was to turn-in a leased vehicle. Although there was no sale involved, Steve Lerner handled the process in a thorough, efficient and professional manner. He also went out of his way to ensure the plates could be transferred to another vehicle. I would not hesitate to contact Steve for a future BMW purchase.
Business response:
Thank you! We hope to be of service to you again!
"Above and Beyond" Steve did a great job throughout the entire process and was flexible with my schedule. He went out of his way to pull cars out and listened to what I was looking for. Very helpful.
Business response:
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
"Steve was awesome to work with. He was Honest and a great..." Steve was awesome to work with. He was Honest and a great communicator. I was able to buy my car site-unseen and am very happy. I will visit him again.
Business response:
:-) Wow! Thank you for rating us so many stars!
"Attentive, Professional, Knowledgeable, On Time, Enjoyable, " Steve was terrific about understanding my needs, walking through the X7 in great detail (I am a detailed guy) and helping me build the car of my dreams. He stayed in touch through every step of production and car was delivered about 1 and 1/2 weeks early. He is high energy and coordinated all other support within the dealership on final purchasing etc. I highly recommend working with him Charlie
Business response:
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
"Not just a salesman" Steve Lerner did not just take a check handed me keys and closed the door behind me instead he made buying a car a very personal and rememberable experience. I purchased a car for my mother and brough her in with me and Mr. Lerner made her feel like she was more than just a customer.He engaged in conversation to get to know who she was and shared who he was.After our transaction he took extra time and patients to make sure my mother was very comfortable in knowing all she needed to know about the car an... read more
Business response:
Thank you! We hope to be of service to you again!
"Used Lexus" Steve Lerner was fantastic, he understood that I was looking for my daughters first car. Steve made sure that the vehicle I was interested in was safe and reliable. Steve was attentive, honest, and most of all friendly. I have to say, Steve and the dealership worked very hard to stay within my budget. This was a great car buying experience. Thanks Steve!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.