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BMW
- Automotive
- Lincoln, NE
About this business
Location details
6741 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"No explanation of fuel type, etc. No front license..." No explanation of fuel type, etc. No front license plate bracket and have not got an answer why. If you live out of Lincoln do not use this dealership.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Bryan Niebrugge at 855-971-8339 or Bniebrugge@huskerautogroup.com at your earliest convenience.
"Friendly salesman. General sales manager never even said..." Friendly salesman. General sales manager never even said hi or thanks to us very unfriendly.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to Bryan Niebrugge at 855-971-8339 or Bniebrugge@huskerautogroup.com at your earliest convenience.
"Sells damages cars “as is”, would have been nice to know..." Sells damages cars “as is”, would have been nice to know about obvious leaks that they had to know about. I should not have expected better, so I guess that’s on me.
Business response:
Hello Dylan and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Bryan Niebrugge at 855-971-8339 or Bniebrugge@huskerautogroup.com at your earliest convenience.
"Selling used cars is not safe, do not check the quality..." Selling used cars is not safe, do not check the quality of the car when selling, do not advise customers on the actual condition of the car
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Bryan Niebrugge at 855-971-8339 or Bniebrugge@huskerautogroup.com at your earliest convenience.
"Sales was great, I will always agree with that. But the..." Sales was great, I will always agree with that. But the issue I ran into is that I bought a brand new car and the tires that were sold with it are completely not made in the entire nation. Now needing a tire, I have to either buy 4 full brand new tires, or buy used. Not sure how you can sell a brand new car with tires that are completely out of stock. This is very upsetting. And I was told “sorry can’t do anything about it.” That’s not customer service at all. This... read more
Business response:
Colton, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Bryan Niebrugge at 855-971-8339 or Bniebrugge@huskerautogroup.com at your earliest convenience.
"Went in for an oil change and was told there was an oil..." Went in for an oil change and was told there was an oil leak from oil filter gasket and valve cover and was going to cost $4000. There was no signs of any problem. Took it to an independent shop and was told there was no leak and that it was due to steam around the engine which was normal in all cars. Will be taking my service somewhere else. Every time they will find something else wrong with your car to make money off of you, even when there’s none.
"The Worst Customer Service I have ever encountered." I did not buy a car from this dealership so I cannot comment on the sales staff, but I did bring my BMW x5 SUV in for repairs this month. I suggest you never utilize the repair services at this dealership. Jessica my repair coordinator was dishonest, disrespectful and just plain rude. She actually called my husband an "xxxxxxx" and from the reviews I later read this was no new behavior for her. My oil pan gasket repair ended up costing 5 times the average rate. Even for a... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Bryan Niebrugge at Bniebrugge@HuskerAutoGroup.com.
"Hector Marino - Finance Manager is Irresponsible and did..." Hector Marino - Finance Manager is Irresponsible and did not take pride in his word. He did not do what he said he would do and lied to get out of the trouble. I bought a Used car from BMW. Hector took my down payment and gave me the title to sign and told me that the title will be sent to the Dmv within 30 days. 2 days before the expired day. I went to the dmv and waited in line for over an hour and then the clerk told me that there was no title sent to them. I h... read more
Business response:
Stars, we would like to get to the bottom of this issue with your title not being sent to you. Please contact Bryan Niebrugge at BNiebrugge@huskerautogroup.com at your earliest convenience. Thank you.
"Frustrating to say the least " Dealer said they would do things and then didn't during my sale process. Car detail department was a lackluster mess with trash still under the seats, overall interior job very poor, exterior washed but did nothing to really make the car show room quality. Asked for touch up and was denied, even at a discount. Overall I will not being going back for service or sales. Disappointed in a Berkshire owned dealer.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 694 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.