This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Corpus Christi, TX
About this business
Location details
4225 S Staples St, Corpus Christi, TX, 78411, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wouldn’t even dream of recommending this dealership. We were visiting family over the holidays and had a blowout on the way. Called dealership to schedule an appointment and was told to bring car in and that they would get right to it. Once we got there we were told they could have it repaired in an hour so we waited. After an hour and a half we were given a quote again on cost of tire and asked if it was ok to start work which I totally didn’t understand because it should have already been done. After a total of 3 1/2 hrs f... read more
Business response:
Thank you for your feedback, we do apologize that your experience was not as you had hoped. We will work to get better in the future.
I am so pissed right now my wife took my 330i to you guys to help diagnose a rough idle in the car. I told her to tell you guys to check the coil you insisted it wasn’t the coils it was the crankcase value And a thermos that you didn’t proceeded to tell us it was going to be $1600 to fix it 1650 to be exact I took the car from you guys and I tore it down tonight and one of the cool boots with rip you didn’t even look where I told you to and you charge me $149 plus tax for a horrible diagnostics
Business response:
Sounds great, we will be happy to help you with that. I am partial to the M3 myself but you can't go wrong with either.
Be ready for a second or third call to tell you they found something else wrong. They have had my car for 3 weeks!
Business response:
Juli, I have been out on training but I will look into this issue first thing tomorrow morning. Please feel free to reach to me directly at 210-216-9995, Bob Bristol
I don't think I've ever dealt with this level of incompetence in my life. My brand new Z4 has locked me out three times while my keys were still in it. Also, several times the windshield washer hasnt worked. After keeping my car for several days, they informed me that they were unable to replicate the problems. Therefore, they changed my windshield wipers (?). They said I could download an app on my cellphone that would unlock my car remotely. After spending at least thirty minutes on the phone and computer getting passwords... read more
Business response:
Cyndee, I am sorry to hear about you recent service experience. This is not the level of service in which we strive to provide. I have spoke with the advisor and the technician that worked on your vehicle and I would like to discuss with you further. Please feel free to reach to me directly, Bob Bristol 210-216-9995, so that we can discuss further. Thank you for your feedback, understanding what our customers go through positive or negative is the only way that we can grow.
Under new ownership, Principle Auto Group, a revolutionary business model is being implemented and the standard of service truly reflects the change. There is no reason to leave Corpus Christi to buy the ultimate driving machine or service your BMW!
Business response:
Thank you for the kind words Bruce! We are certainly trying to ensure every customer has a great experience with us. We appreciate your business.
As a former employee I can say two things one this place NEEDS new management make ready workers are over worked WITH NO breaks and NOT respected second the Make ready manager and used cars manager along with the GM are liars and can not be trusted says he cares about his employees but from experience HE DOES NOT.
This place.... Ugh! Horrible customer service. My car has been in this shop 4 times in the past 6 months. 3 of which in the past 2 mths. 2 of which in the past two weeks!! I have spent well over $6000 on these repairs (most likely over $7000 - I just don't want to add it up b/c I don't want to get sick). I just picked up my car where my bill was $4200+. Did I get a car wash or a detail or a tank of gas?? Nope! I got a big middle finger and a see ya later. One of the 4 times I got a 130 point inspection (or whatever it is) an... read more
This dealership is hands down the worst experience I've ever had with BMW . I can't being to explain how unprofessional the men (if you can call them that) they have working for them . When my car was on there property to be fixed ,it got "broken" into according to David Flores ,a employee. I was not notified of this ,until weeks later I received a letter from the police station,stating my car was broke into and they are looking into the incident, confused I called the dealership that morning. The girl who answered informed ... read more
Awesome looking rides to bad none are mine...
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,330 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.