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BMW
- Automotive
- Santa Rosa, CA
About this business
Location details
2925 Corby Ave, Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I dropped off my car for a scheduled cosmetic warranty repair at 9am. I texted them at 1:54pm to check on the status of my repair and they said that the repair was on track and that the car would be ready by 5pm. When I arrived at the dealership at 4:45pm their service manager David talked to me and said that the repair was not done because they don't have the parts for it. I was surprised why this incident happened when one of their service guys, Mike called me last week to schedule my appointment today so I was really expe... read more
Beware of this BMW branch. They are not willing to work with you. Just wish there is another BMW center that is close because I had 2 bad encounters with them already. On the 1st incident, they were not even willing to take a look at my car. Just told me to back my car up and slam the brakes to fix the brake plate issue, I ended up driving all the way to SF BMW to have the issue fixed. Second incident was regarding the brake sensor. Service claimed that SF BMW broke the sensor and it needs to be covered by them. this does no... read more
Business response:
Jeffrey, On behalf of the Hansel Family, I want to apologize. I spoke with your service advisor this morning who has confirmed your car has been repaired. Thank you for your business, and you can be assured we care about your concerns and our response to them. Please don't hesitate to reach out to me. Kindly, Diana B., Customer Experience Manager l 707.523.0727
Fees are ridiculous. On several occasions didn’t have parts in stock (brakes for a 3 series. Really!!!) I’ve Ben waiting over 45 min for car to be washed!! I’ve had 6 BMWs in my life I’m ready to dump BMW and go with a company that provides better level of service at a fair price!!!!!
Business response:
Joe, Please accept our apology for the long wait to get your car washed and any delay to have your breaks replaced. We appreciate your feedback and want you to feel confortable to reach to us before you leave upset.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4 star rating with 320 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.