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BMW
- Automotive
- Santa Rosa, CA
About this business
Location details
2925 Corby Ave, Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Just go to Yelp and read the recent reviews (from March 2018) and you'll see for yourself.
Do not buy from any Hansel Dealership, I bought a car in July that is turning out to be a lemon & at first they were making good on trying to fix it but it is still stalling & whatever they have replaced has made it run rougher!!! I called last week & the manager was supposed to get back to me & he hasn't, I called this morning & still no response!!!
Business response:
Hi Heidi, sorry to hear about your car troubles. I would like to try and help but I'm having trouble finding a BMW listed under your name. Could you provide the most recent invoice number so I can find the best person to help?
For trying to appeal to a higher end customer you guys do a terrible job. A part was recalled that caused other damage. BMW didn't cover the other damage that the recall part caused. Then you wanted to charge me $2500 to fix it. I took it elsewhere and was fixed for $900 less. And to top it all off you charged me for the loner car without letting me know. #bmwsucks
Dear Santa Rosa's Hansel BMW, you are, in my opinion, crooks! And I am now doing my civic duty, being that person you hear about in all your customer service trainings that has a bad experience and runs out and tells their friends. I want to thank you for your ineptitude which wasted an hour of my life and your dishonesty which attempted to waste over $300 of my money. Allow me to briefly explain how things should have gone down this afternoon. When I called you, as the place that installed my tires, what you should have don... read more
Business response:
Hi Devina. We apologize for any inconvenience we may have caused you. We strive to deliver the best customer service and we are sorry you didn’t experience that. Our service manager, Scott, would love to reach out to you. What is the best way to contact you?
Very poor courtesy vehicle cut in front of my vehicle with my kids riding with me where lane on corby to get on freeway or go straight sign states the lane courtesy vehicle in turns but no vehicle insist on ecelerating and at end of their turn lane to get in front of my vehicle dangerous courtesy drivers to be one car lane ahead sad people who work for this company seriously bs I have right away and to try to hit my vehicle with children in it very sad day
Buying the car was a breeze, sales staff/management was great. Service department was sub-par throughout the ownership of the vehicle thus far.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4 star rating with 320 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.