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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Excellent " Awesome job Everyone’s attention was absolutely professional. Would reccomend to all my friends and relatives. My service advisor Matthew Roberts has always been very professional and keeps me posted in every step of the repairs. Matthew has always taken good care of me and my X5. Definitely will return.
Business response:
I’m glad to read you took pleasure in your experience at our Dealership and that you would recommend us others. We look forward to welcoming you back in the future. We are grateful for your business. Fields Matters Because You Matter. In appreciation, Frank Fernandez, General Manager – Fields BMW Winter Park.
I explained the problem. They understood and my car now drives perfectly. I also asked for a detail and the interior looks perfect. Thanks again.
"Matt was great!" I explained the problem. They understood and my car now drives perfectly. I also asked for a detail and the interior looks perfect. Thanks again.
Business response:
I’m both pleased and grateful to learn that our facilities and amenities surpassed your expectations. We endeavor to provide only the best services for our customers. We look forward to serving you in the future. Respectfully, Frank Fernandez, General Manager.
Fields BMW really stands out for amazing customer service. They always make sure any service needed is not covered by warranty before they charge me for anything. Even the remote control battery which i didnt know it would be covered by manufacturer warranty. They always go above and behind and i enjoy the free car wash for life. I can go and relax while my car is being wash for FREe as many times as I want... amazing!
Richard is one of the biggest reasons I bought another BMW, his dedication to the customer experience is second to none. I enjoy working with him.
Business response:
We welcome your thoughtful praise of our Team’s hard work and dedication. I will be certain our Team receives your delightful feedback. If we may improve on your future experiences in any way, please feel free to reach out to me directly. With appreciation, Frank Fernandez, General Manager.
I just moved from South Florida and had my 30,000 miles service done at Fields BMW of Winter Park and the experience was night and day different than the dealership that I purchased my BMW from and the Dealership which I live nearer to that did a few of my scheduled services. Firstly, my Service Adviser/write David was just a nice guy and unlike the Service Adviser I dealt with back in South Florida actually wanted me to understand what was going to be performed and further more actually checked into any software updates tha... read more
Business response:
We appreciate your feedback and your business! I’ll make sure to share your feedback with our Team and let them know how much of a positive impact they had on your visit. Additionally, we apologize for the inconvenience you experienced with our WiFi. Our IT Department is aware and is working on a resolution. We appreciate your patience and understanding. It is our number one goal to provide you with the only the best experience on every visit. Thank you for choosing Fields BMW Winter Park. Fields Matters Because You Matter. ... read more
Michael has done an excellent job taking care of all the requested issues the vehicle had. One note is the car wash service I found it convenient but requires more attention to detail as sometimes a small scratch shows after the car is washed, it happened with my previous 528, my current one I haven't noted yet.
Business response:
It undoubtedly enriches our Team, whenever we encounter pleasing feedback, such as this. Thank you! I’ll be sure to deliver your kind admiration to our Team and let them know they made a difference on your visit. Additionally, I would like to speak with you regarding the scratch. I apologize for the inconvenience and this is not something we're used to hearing. I would like to find out more details so that I may address this immediately with our Team. You may reach me by phone at (407) 628-2100 or via email at frank.fernande... read more
Took my car in because the engine light was on. Diagnosis was faulty fuel injectors which BMW covered. Efficient diagnosis and informed experience. very satisfied
Business response:
This is so great to read, thank you very much! I’ll be sure to share your kind words with our Staff! We are devoted to dependably providing an amazing experience on every visit. If there is anything we may do to further elevate your ownership, please let me know. Warm regards, Frank Fernandez, General Manager – Fields BMW Winter Park.
My service advisor Shaun was awesome he goes above the standards ! Great team work fields my Uber driver was nice (Jose) but that car was old and smelly
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is closed now. It will open at 11:00 a.m.