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Brian Weeks of Mutual of Omaha Mortgage
- Mortgage Lenders
- San Diego, CA
About this business
Location details
3131 Camino Del Rio N., Suite 1100, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Brian was great with helping us get our mortgage. Always answered our questions and went above and beyond for us.
Business response:
I'm truly grateful for your kind words, Caitlin. It was a pleasure to assist you with your mortgage and I'm thrilled to hear that you felt well-supported throughout the process. Your satisfaction is my primary goal and hearing that I was able to meet your expectations is the best outcome I could hope for. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing Mutual of Omaha Mortgage and for your 5-star review.
Verified by Mutual of Omaha Mortgage
After agreeing to go with Mutual of Omaha, I called Brian later that day with a question and he sounded annoyed that I had called. That was the last time I ever heard from him. Through the entire rest of the purchase process I received no further communication from him. Worse, is that the main reason we chose Omaha over a competitor offering the same rate is that Brian promised that our loan would continue to be serviced by Omaha and would not be sold, as other lenders tend to do. Yet, within 3 weeks of closing, we received... read more
Business response:
I'm genuinely sorry to hear about your experience, Peter. Your feedback is crucial to us as it helps us understand areas where we need to improve, and it's clear from your experience that we fell short. It's not our practice to sound annoyed or dismissive when our customers reach out to us, and maintaining open, honest communication is our top priority. In reference to your loan being sold, I want to sincerely apologize for any misunderstanding or miscommunication that might have occurred. It's important that our customers ... read more
Verified by Mutual of Omaha Mortgage
I received 0 communication about what happens from closing onwards. I made it clear I was a first time buyer and it wasn’t until closing when I spoke with my real estate agent and the closing agent that I was informed that the payments may not be actually sent through Mutual of Omaha and that they would distribute my loan. I also never received a few documents that were sent directly from the builder to the lender. I had to specifically request my termite report and I have no idea if I am missing any other documents.
Business response:
I'm truly sorry to hear about your experience, Patricia. As a first-time homebuyer, it's understandable how important clear and constant communication is. We regret that Brian Weeks and our team did not meet your expectations. We aim to provide all the necessary information to our customers, including the potential distribution of your loan, and it seems we fell short in your case. Additionally, all documents should be delivered promptly; your situation with the termite report is not typical of our services. Please know th... read more
Verified by Mutual of Omaha Mortgage
Brian was great! Kari Roy was the processor, and although most of the time we had a good experience with her, we did experience a significant problem. She was contacted by a scam title company who asked her for our contact information. Even though she had record of the actual title company already having been in touch with us, she provided the scammer with my and my husbands’ contact information via email. This was shocking and upsetting coming from a loan processor, especially when we have been warned so many times about mo... read more
Business response:
Thank you, Jennifer, for taking the time to leave a review and rate us. We're glad to hear that overall, your experience with us was a positive one. I am equally disturbed to hear about the incident involving a scam title company reaching out to you. Our customers' security is our top priority, and we do everything we can to safeguard your information. I want to reassure you that this incident is not representative of our usual practices, and we will look into this matter with utmost urgency to prevent this from happening a... read more
Verified by Mutual of Omaha Mortgage
We were in communication with two agents in the beginning, Brian was passive aggressive blaming me for the “confusion.” We requested to use the first agent and told no. While the house was under contract, Brian’s team communicated poorly. They sent documents to sign with no explanations. Final figures were provided the day before.
Business response:
Thank you for sharing your feedback, Omar. We're truly sorry to hear about your experience with our team at Mutual of Omaha Mortgage. It's crucial for us to maintain clear, timely communication with our clients and it appears we have let you down in this regard. We understand the stress that such situations can create, especially with something as significant as a home mortgage. We will be sure to share your feedback with Brian, Kari, and the rest of the team in an effort to improve our communication and service delivery. We... read more
Verified by Mutual of Omaha Mortgage
The team was not the easiest to communicate with. Also did not communicate with realtor well. Last day before closing numbers were provided upon requesting them on and on with no sense of urgency. The processor was not helpful in providing adequate explanations and again with no sense of urgency. Always ended calling Brian and Kari, hardly anyone reached out even the day before closing with no final numbers provided!
Business response:
Thank you for sharing your feedback, Omar. We're truly sorry to hear about your experience with our team at Mutual of Omaha Mortgage. It's crucial for us to maintain clear, timely communication with our clients and it appears we have let you down in this regard. We understand the stress that such situations can create, especially with something as significant as a home mortgage. We will be sure to share your feedback with Brian, Kari, and the rest of the team in an effort to improve our communication and service delivery. We... read more
Verified by Mutual of Omaha Mortgage
Making it easy to pay down our debt by making the checks payable to me, rather than having me send them to my creditors. Even though I mailed the checks to the specified addresses, accompanied by a payment coupon, those payments still have not hit my accounts. As a result, I still owe $15,000 that should show as paid off. I'm hoping that somehow the checks would have cleared your bank by now so that I can receive an image of their reverse side, showing the bank and account number to which they were (hopefully) paid. Despit... read more
Verified by Mutual of Omaha Mortgage
Lost me an opportunity for a great rate due to poor communication and being unavailable.
Verified by Mutual of Omaha Mortgage
The lock on the loan almost expired and we had no idea that this was possible. The whole process was like an inquisition. The amount of documents and information you required was intrusive. Everything took way too long. Every time we thought we were done, you came up with more documents that you wanted
Frequently asked questions about Brian Weeks of Mutual of Omaha Mortgage
How is Brian Weeks of Mutual of Omaha Mortgage rated?
Brian Weeks of Mutual of Omaha Mortgage has a 4.4 star rating with 48 reviews.
When is Brian Weeks of Mutual of Omaha Mortgage open?
Brian Weeks of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.