Broc Penner of Mutual of Omaha Mortgage

Business response:

Nancy, thank you so much for your kind words. I'm really glad to hear that you felt supported throughout the loan process. Navigating these steps can sometimes be overwhelming, and I'm happy I could help smooth things out, especially with the homeowners insurance hiccup. Your recommendation means a lot to me, and it was truly a pleasure working with you. If you ever need anything in the future, don't hesitate to reach out. 

Business response:

Jalen, I'm thrilled to hear that you appreciated the communication during the closing process. Keeping you informed every step of the way is something I strive for, so it's great to know it was helpful. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Thanks for trusting me with your mortgage needs! 

Business response:

Thanks for sharing your feedback, Tiffany. I completely understand how frustrating last-minute requests can be, and I’m sorry for any inconvenience it caused during your underwriting process. Your experience is really important to me, and I'll make sure to communicate this with our team to help improve our processes. I appreciate your patience and understanding, and I’m glad we were able to work through it together. If there's anything else you need or any other way I can assist, please don’t hesitate to reach out. 

Business response:

John, I truly appreciate your kind words and am so glad to hear that you found the process easy and smooth. It was a pleasure working with you, and I'm always here if you need anything in the future. Thanks again for choosing Mutual of Omaha Mortgage! 

Business response:

Thanks for the kind words, Angela! I'm really glad to hear that the process was smooth on my end. I totally understand your concern about not receiving the funds yet; it can be frustrating to wait. I'll follow up with the bank to make sure everything gets sorted out as quickly as possible. If there's anything else you need, feel free to reach out. 

Business response:

Thanks, Gayla! I really appreciate you taking the time to share your experience. It was a pleasure working with you, and I'm so glad everything went smoothly with the title company and processing as well. My goal is always to make the process as clear and stress-free as possible, so it's rewarding to hear that was your experience. I appreciate the recommendation!  

Business response:

Wow, Cynthia, thank you so much for this fantastic review! I really appreciate you taking the time to share your experience. Making sure my clients understand the process and feel comfortable throughout is a huge priority for me, so it’s really rewarding to hear that my communication met your expectations. I enjoyed working with you and helping you achieve your home financing goals.  

Business response:

Nathaniel, thanks so much for the kind words! I really appreciate you taking the time to share your experience. I enjoyed working with you and I'm glad I could help you through the process. It was definitely a pleasure, and I hope we can work together again in the future.  

Business response:

Appreciate the kind words, Stephen. Responsiveness is something I strive for, so it's great to hear it made a positive impact on your experience. Glad I could help!