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Brown Road Animal Clinic
- Mesa, AZ
About this business
Location details
1140 N Higley Road, Suite 107, Ste 107, Mesa, AZ, 85205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I brought my cat in with a problem of throwing , first thing in the morning. After a short office visit and a recommendation for a total health blood panel , I was handed a bill for $471.00. I was so shocked by the amount that just paid the bill and left. Looking back , I should have been warned about the cost. I am concerned with the new corporate ownership as to their priorities
Business response:
We are very sorry to hear you had a negative experience with us John, we strive to provide excellent care and service. Someone from our team has reached out and was unable to get a hold of you to see how we can make this experience better for you. If you can reach back out to our team, we would love to talk with you. Thank you.
I took my golden doodle to get shots for boarding. The vet charged me for an office visit that took less than two minutes and did not even check his eyes. I was stunned.
Business response:
Pat, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
RecommendedBrown Road Animal Clinic helped me navigate the death of my Chihuahua mix, Chloe. While I was going through that, my daughter gave us a second chihuahua, Sophie. Sophie has been going to Brown Road for as long as we have owned her. She's had her teeth worked on by Brown Road, which they needed work badly. She recently was sick to her stomach and throwing up for 3 days. Brown Road helped us through that and put her back on the road to health.
Business response:
Thank you for your kind compliments, Mary! We love visits from you and your family and appreciate you trusting us with your pet's care.
Shouldn’t a basic exam include taking the temperature, looking in the ears , feeling around the abdomen area? Those things did not happen.
Business response:
Thank you for providing your feedback and letting us know about this issue, D.j.. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (480) 981-8387 and we'd be happy to help you out. Thank you, Brown Road Animal Clinic
I have been going to Brown Road for years and they are all wonderful. I have both cats and dogs and have even brought in feral cats to have them spayed or neutered. They give quality and companionate care to everyone.
All of my pets have been treated here. I was a snowbird and it can be stressful to see new doctors. They were recommended by my neighbor and continued for 10 years. Always great care.
We can’t say enough good things about Brown Road Animals Clinic! We have always felt welcome and well taken care of by the staff. Dr. Jack has a passion for helping animals as well as their owners and a compassion that I have never seen. We know there are other veterinarians close to our home, but it is well worth our 30min drive each way to know our animals are loved and cared for and that our feelings matter as well.
Trust, experience, knowledgeable, good listeners, accommodating, friendly, professional, laughter, explains when necessary, down to earth, personable, are all the reasons my husband and I take our dogs and cats to Brown Road Animal Hospital. Love both vets and the entire staff because they are always so helpful and understanding.
I took my pets to this clinic for 14 years until my chewy dog contracted valley fever. Dr zinc was great but unfortunately he left. The couple of time dr mcnulty saw us she was abrupt and not at all friendly. Then dr Adkins saw us. Chewy had a skin lesion which was draining. He had one previously which tested to be from velvet fever and resolved with meds. Dr a wanted to remove surgically for $1000.00. I took chewy to another vet who started him back on valley fever meds and it resolved. Never went back.
Frequently asked questions about Brown Road Animal Clinic
How is Brown Road Animal Clinic rated?
Brown Road Animal Clinic has a 4.6 star rating with 743 reviews.
When is Brown Road Animal Clinic open?
Brown Road Animal Clinic is closed now. It will open tomorrow at 8:00 a.m.