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Budget Brakes
- Auto Repair
- Hermitage, TN
About this business
Location details
4330 Lebanon Pike, Hermitage, TN, 37076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
On November 28 The guy that helped me was rude. I came in because I needed help with my breaks I got done with them 6 months ago. I of course knew my breaks was scrubbing and was extremely low which is why I stopped by. He said I needed a rotor and my right break pad was ok but left side was not. The rotor he priced with labor out the door was $800+. He wanted to be rude by bringing the other guys around to show how bad it was. Then when I was getting ready to go he was trying to be funny and say how I’m a disgrace and cou... read more
Business response:
Thank you for sharing your thoughts, Brandon. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at 615-260-5859 or email us at help@budgetbrakes.com.
If I could give zero stars I would. Went in 11-21-25 for wheel bearing on the front they charged me 500 for 1 bearing. Tried to get me out of an additional 300 (with discount) saying I needed back breaks and rotors I declined instead inquired about my front brakes and rotors and was told they were fine . 11-24-25 I start having issues again same exact wheel they supposedly fixed. I replace the tire thinking that's the issue 11-25-25 still having issues. I go back 11-26-25 and they tell me I need front brakes and rotors! To t... read more
Business response:
Hi, Denelle. At Budget Brakes, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at 615-260-5859 or email us at help@budgetbrakes.com!
They tried forcing me to buy new discs when there was nothing wrong with the ones on it the only thing wrong was a guide pin was stuck and wore out the pads on the opposite side which I understand the mechanic had already inspected them and said they were fine then the manager came out and said they had to be replaced or the warranty would be void and I would have to pay for the brake pads and the guides total over 200.00 or buy new discs and the bill would be 440.00 and the warranty would be good on the pads I said never mi... read more
Business response:
Hi, Donald. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Budget Brakes and would love the opportunity to improve. Please get in touch with us at 615-260-5859 or email us at help@budgetbrakes.com!
The boss tried to charge $450 to do a $100 job. I refused because he claimed my caliper was leaking and needing replaced. I ended up paying $220 for rear break pads that pnly cost $50..
Business response:
We appreciate your feedback, Eric. If you would like to discuss your experience further, don't hesitate to reach out to us at 615-260-5859 or email us at help@budgetbrakes.com. We would love the opportunity to resolve any issues.
Fabulous work & customer service. Thank yiu
Business response:
Thank you for sharing your fabulous experience with Budget Brakes, Dawn!
Great work & great customer service. Will continue to take vehicles.
Business response:
Your feedback is incredibly valuable. Great work & great customer service. We deeply respect your continued support.
Frequently asked questions about Budget Brakes
How is Budget Brakes rated?
Budget Brakes has a 4.5 star rating with 647 reviews.
When is Budget Brakes open?
Budget Brakes is closed now. It will open at 7:30 a.m.