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Burien Nissan
- Car Dealers
- Burien, WA
About this business
Location details
16042 1st Avenue South, Burien, WA, 98148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Dishonest - Beware I purchased a 2000 Frontier in January, 2023 from Burien Nissan. I was working with salesman Ismael (Izzy) Gutierrez. My main concern prior to purchasing was if it had any leaks. Izzy let me know via text "No I can't see any leaks". I proceeded with the purchase. It wasn't until I had bad shocks replaced (about a month after being in my possession) that I noticed there was a major oil leak. I started communicating with Izzy and Oscar (their used car manager). Under their direction, we would start with me t... read more
Business response:
If you are willing to give us another chance, please reach out to us at (206) 242-7070 to speak to our manager directly.
Very poor customer service! Very poor customer service! Much longer wait than promised, inaccurate report on the multipoint check, the rep looked irritated when asked for clarification and we felt ignored. I had to go to the mechanic to ask a quick question and then the other rep chastises me for doing so and then have me wait some more while she remained chatting on the phone! We will never go back to this dealership’s service dept again!!!
Business response:
In fairness to Daisy, it was not her who dealt with us. it was Rachel. The service reps certainly have an attitude problem and very poor people skills!
They say one price and they try to sell the cars a They told me the price of the car was $17000 and the paperwork say $22000 I did ask why and the say because we make a mistake on ur prices but $22000 is irreal price
First time buying a car ¿¿ I just buy a car on Sunday !! Everything was ok until the end I returned the keys of my other car and we sign the papers and Avery thing was ok , I tall that the seller give the keys to my husband but, when he ask me where are the keys ?? I said what and everyone left before us no body was there I was so mad my husband was so mad to ,my 2 daughters where crying, my phone was 8% of battery there where nothing to do at this point , wat I did I call the insurence and they help he me he call the manage... read more
Business response:
Hi Catalina, I am so sorry to hear that you had to endure such a negative experience. I would be equally upset if that had happened to me, especially if I had two young kids with me. We at Burien Nissan aim to please our customers, and we take that mantra quiet seriously. This situation that you found yourself in is unacceptable, and we will take steps to ensure that no one else finds themselves in a similar predicament. Negative feedback is often hard to hear, but it is the only way that we can identify flaws and address th... read more
Worst place ever Bad Experience from A to Z, every single step is bad , my fault when I bought a car from this place, last and I don't believe it's gonna be the least, they called scheduled¿ 7:30 for a service, and it turns out that they open at 8:00!!!!
Business response:
Imad, I want to apologize for your poor experience that you recently had with us. I know your time is extremely valuable and it can be a bit frustrating when time is wasted. We are normally exceptional with our attention to detail and it sounds like we missed the mark. I hope that our phone conversation and resolution were able to remedy the situation. Best Regards, Ashley (OLM)
Burien Nissan I went here for my first car buying experience. Decided on a used 2007 Ford F-150. Was told they would fix the fuel temperature sensor (check engine light was on) and find out why the TPMS light was on, even though they had just supposedly out brand new sensors on when they replaced the tires. I won't bore you with all the details, but after ten days, and having to contact THEM multiple times when they hadn't contacted me by the promised time, I show up to pick up my truck. Guess what? It's still not fixed. The... read more
unprofessional Poor customer relations. I tried to get a pre-owned car from them, Nicole was dealing with me. deal didn't go through because they sold the car when was agreed on price and dealt with already. Anyhow, I called in to speak to the GM named Lance, explained my frustration and he said that he will get back to me after he digs in to see what happened. 2 days passed by and no call.
Frequently asked questions about Burien Nissan
How is Burien Nissan rated?
Burien Nissan has a 4.4 star rating with 3,413 reviews.
When is Burien Nissan open?
Burien Nissan is open now. It will close at 8:00 p.m.