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Burlingame Senior Living
- Assisted Living Facilities
- Burlingame, CA
About this business
Location details
250 Myrtle Rd, Burlingame, CA, 94010, United States
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Lovely setting & I loved the place. Lots of activities, friendly staff. 67 residents, most of whom are smiling and happy. The rooms are clean, and, airy. Nice park across the street & Burlingame Ave is a couple of blocks away. My tour guide spent alot of time going over Mom's needs, and, I felt she had a good understanding of the situation and offered alot of advise on how to try to get Mom re-engage in life. No question in my mind, if a move needs to be made, this is the place for my Mom.
The staff is nice but they need maintenance workers. Asked for things like screen repair on windows and never gets done. Also they have only one elevator working since my mom moved in on [date removed]. Second broken elevator still not fixed after more than 4 months!! Umbrellas broken on outdoor front patio that were never replaced so residents have no shade if they want to sit outside.
Business response:
Thank you for sharing your feedback. We’re glad to hear you find our staff kind and we sincerely apologize for the maintenance concerns you’ve noted. Your comments will be shared with our team as we continue working to improve the experience for our residents and families.
I would say it's a good place overall. Communication from staff could be a little better but overall is ok. Clean and staff is friendly and cares about the wellbeing of my Mom. Honestly, price because it's all inclusive. Mom is in a fixed budget and this was a good fit financially.
Business response:
Hi thank you for leaving this positive review about your experience with our community. If you ever need anything else from us, please feel free to give us a call or stop by. We hope to see you again soon!
Currently management of facility is questionable. What you are told and what you are given are two different things. Normal safety equipment is not readily available, it can take weeks to be provided.
The worst place you can send a loved one....they lie about every thing. Do not have enough help, or help is lacking all kinds of training. The top people have left and the place is dirty and stinky. Ir T is a discrase of how the place is run!!
Business response:
Hi, Nancy. You’re comments are concerning to us – we’d like to hear more about your experiences so we can help. Please reach out to us at [removed].
The rooms are very small and dated. The person that toured us was not very good. I felt she was very weak as a director. The residents did seem happy. I can't rate the value or the care services because I didn't get into that during my tour. It is not applicable.
Business response:
Thank you for visiting our community. If you're comfortable sharing with us, we'd like to hear more about your feedback for how we can enhance our tour experience. If you're open to continuing the conversation, please connect with us at [removed].
I brought my father to Atria in Burlingame for respite care for a week, while I went on vacation. I thought the place was elegant, it smelled great the Seniors that lived in the bottom floor seemed happy. I liked that they had a person in the reception area and the rooms gave the appearance you were staying at a first class hotel, very impressive indeed. They also said they do laundry once a week. I loved that they promised activities and that they had nice comfy chairs in the living room area. The Executive Director and the... read more
Business response:
We are so sorry to hear about your father’s experience at our community and would like to speak with you personally to gain a better understanding of the situation. Please contact us directly at [removed] and if you would kindly include “Atria Burlingame” in your subject line, we can quickly include the appropriate directors in the correspondence. Thank you for calling this to our attention, we are here to help.
Frequently asked questions about Burlingame Senior Living
How is Burlingame Senior Living rated?
Burlingame Senior Living has a 4.6 star rating with 193 reviews.
When is Burlingame Senior Living open?
Burlingame Senior Living is open now. It is open 24/7.