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Burlingame Senior Living
- Assisted Living Facilities
- Burlingame, CA
About this business
Location details
250 Myrtle Rd, Burlingame, CA, 94010, United States
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The best part of Atria Burlingame is the location. The worst part is the staff turnover. It's okay to have turnover but when it's really noticable, it's not good. My mom is in assisted living and she is not using a lot of the care services. The care is limited in what they offer. If you look at it in terms of actual quality it's probably a 4.5 but in terms of what they offer, it's average. For the activities, I don't think the variety is there to account for the different levels of the residents. My mom has complained that... read more
Business response:
We realize that it has been some time since your review. While we have had some turnover at our community, we strive to make changes that are in the best interest of those we serve. We do hope that your concerns have long since been addressed but welcome you to reach out to us directly via [removed] if your mother has suggestions for activities that would inspire her to participate more. We appreciate your feedback and are here to help!
This place is just what my mother wanted. A small of enough community so she will not get lost in the shuffle, but large enough to have an ample amount of diversity. Friendly and conscientious staff administers the place well.
Staff was friendly; place was clean; nice location; room size felt like living in a hotel room;
Parking underneath building. Fee includes everything but phone Fee includes all meals Veteran's Benefits Care charged per hour Alzheimer - no separate facility Good walking and neighborhood
Seems to me it is okay. Can have pets in the apartment.
Lovely setting & I loved the place. Lots of activities, friendly staff. 67 residents, most of whom are smiling and happy. The rooms are clean, and, airy. Nice park across the street & Burlingame Ave is a couple of blocks away. My tour guide spent alot of time going over Mom's needs, and, I felt she had a good understanding of the situation and offered alot of advise on how to try to get Mom re-engage in life. No question in my mind, if a move needs to be made, this is the place for my Mom.
The staff is nice but they need maintenance workers. Asked for things like screen repair on windows and never gets done. Also they have only one elevator working since my mom moved in on [date removed]. Second broken elevator still not fixed after more than 4 months!! Umbrellas broken on outdoor front patio that were never replaced so residents have no shade if they want to sit outside.
Business response:
Thank you for sharing your feedback. We’re glad to hear you find our staff kind and we sincerely apologize for the maintenance concerns you’ve noted. Your comments will be shared with our team as we continue working to improve the experience for our residents and families.
I would say it's a good place overall. Communication from staff could be a little better but overall is ok. Clean and staff is friendly and cares about the wellbeing of my Mom. Honestly, price because it's all inclusive. Mom is in a fixed budget and this was a good fit financially.
Business response:
Hi thank you for leaving this positive review about your experience with our community. If you ever need anything else from us, please feel free to give us a call or stop by. We hope to see you again soon!
Currently management of facility is questionable. What you are told and what you are given are two different things. Normal safety equipment is not readily available, it can take weeks to be provided.
Frequently asked questions about Burlingame Senior Living
How is Burlingame Senior Living rated?
Burlingame Senior Living has a 4.6 star rating with 197 reviews.
When is Burlingame Senior Living open?
Burlingame Senior Living is open now. It is open 24/7.