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Burnham 310 Apartments
- Apartments
- Champaign, IL
About this business
Location details
310 E Springfield Ave., Champaign, IL, 61820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Very inflexible staff. Charge fees for unused utilities. Do not rent here.
Business response:
We're very sorry for the inconvenience we have caused you, Dawn. Thank you for voicing your concerns about our fee structure. Most complexes nationwide follow the same structure we have here when charging for utilities in-unit, and are left to determine prices based off the feedback that our power supply delivers. We'll be sure to use this feedback when discussing internally with our leasing team about pricing for utilities.
My experience at Burnham 310 has been very frustrating. I was bullied by maintenance staff once ( His name is Brian) and the manager said that He is too passionate and that is why they acted in an explosive manner. The maintenance worker didn't feel like coming to the apartment on two occasions to fix an emergency because it was a weekend, and he doesn't like to come to work at weekends, according to his own words. The second occasion when I was mistreated, the lady who normally does the housekeeping stepped in to complete ... read more
Business response:
Hello Lalo, we are very sorry that we couldn't optimize your experience with us during your stay. Our region manager Ryan is attempting to reach out to you and will try again today. We'd like to learn more about your experience, what we can do to make it right, and how to prevent it happening again. Thank you for your review.
They still have not return my deposit after four months since I moved out, and the person who's responsible for this, Shaina Neidigh, did not reply to my emails after I asked her about the progress. The contact number which the leasing office gave me never worked. What a shame I liked it while I was living there, but it turns out they only care about earning money from you, once you left all they do is trying to put off your deposit return.
Business response:
Hi Viviane, I want to apologize about the confusion you have been experiencing with your deposit. Our intention is not to withhold any money from you. Since the forwarding address was not left, it adds a delay on the check to be sent. Shaina has been in contact with you and will continue to follow-up on the status of the check. I encourage you to reach out to me directly if you have any other issues with communication with the staff, as I can review all correspondence. -Chenoa Anderson, General Manager, canderson@burnham310.... read more
well, I was under the impression that my suit would include a tv set, which turned out not to be true. It is ok, in life misunderstanding happens, but the way I was treated at the office just left me with the impression that people work at the lease office is not only imcompetent but also mean spirited. Everybody was basically just covering up for the leasing agent even if nobody else was there when he showed the room to me. I am just gonna say that I came from Canada and I am in my second year of law school and I can buy wh... read more
Business response:
We apologize for the experience you had in the past. As of Sept 15, 2016, Burnham 310 is under new management. Please reach out to us for any other concerns as we are happy to help.
Frequently asked questions about Burnham 310 Apartments
How is Burnham 310 Apartments rated?
Burnham 310 Apartments has a 3.9 star rating with 282 reviews.
When is Burnham 310 Apartments open?
Burnham 310 Apartments is closed now. It will open tomorrow at 10:00 a.m.