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CAA GEAR UP
- Guns & Ammo
- Pompano Beach, FL
About this business
Location details
3901 NE 12th Ave, #400, Pompano Beach, FL, 33064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Although the products may be good, the customer service is terrible. I ordered a MCK and it arrived with pieces missing. After several emails and phone calls to customer service I wound up searching for parts elsewhere.
Business response:
Hey Endrea, we sent those parts out to you, did you receive them?
Tried to purchase product they have on special during 4th of July weekend,only to here from them a few days after that they were backed up on shipping and orders because of the holiday weekend. A week goes by and I receive another email saying that my transaction did not go through because the company that was handling the transactions parted ways with CAA. I sent an email to the company saying how upset I was about waiting so long and now having I have to give my credit card info over the phone or by email, and the only opt... read more
Business response:
We also told and wrote you that you can reorder via the website. Which we activated the 4th of July sale again for people like you who would rather order via the website. Also your order was packed and ready to ship .
I can only base my comments on the one order I have placed, so there's that caveat. Ordered pop up front and rear sights and flashlight for the MCK. Received the invoice and billed my credit card. After waiting 3 weeks with nothing arrived, I emailed them and got bounced around with Heidi telling me the order had shipped, but the tracking numbers saying USPS was awaiting receipt of the product. Heidi finally stops responding and bounces me to someone else. The only saving grace was Mike who took ownership of a bad customer ... read more
Business response:
Hi Andrew - We are sorry that your first experience with CAA USA, was not exceptional, as that is always our goal. We also strive to ship products that are in stock, within 24-72 hours of receiving / processing the order, which we attempted to do in this case. However, upon looking into this order, I see that the tracking number that you were provided, was an incomplete tracking number and label. Once you notified us of this mistake, Heidi and Mike worked quickly to rectify this and we're glad that you're happy with our pro... read more
i thought with bringing my business to the soure would be better and everyone i talk to is nice exept i never get a call back been waiting for a call for mike for over a month called 3 times spoke to someone who said everytime ill talk to mike and call me tomorrow well i never got a call and ive called him personally no response ive spent a lot of money just to get thrown to the side my suggestion is go to optics planet or somewere else to buy what you want i bought the thumb rests from optics planet and saved money and if ... read more
terrible product with just as bad customer service. I bought a Micro Roni and it was defective. after months of back and forth with Mike Grandy at CAA I am left with a shelled out base model replacement product that I cant even return to the place of purchase.
Placed order on 04/02. Was checking order status with no updates on it over a week later. I then emailed asking for a status update and received no response. I waited four days for the response. I then called to find out what was going on with my order and was told it was placed on hold while waiting for the 50 round drum. I then asked why they would not ship the order without the drum and ship the drum later. I was told they do not do business that way. They were unsure when they were going to receive the drums so I cancele... read more
Business response:
Hi Carl - I'm sorry for the lack of communication on our end. As many may know, there has been a large amount of order for drums in the recent weeks. We have shipped out all the available ones that we have and yes, we are awaiting more. As stated on our website, we extend free shipping to order that are over a minimum amount. Because of that, we also minimize our costs by shipping orders complete when everything is ready...not pieces at a time. We apologize that your remaining order was not shipped out sooner but we have... read more
Great products. Terrible Customer Service! I've used their pistol grips on several AR builds. I ordered one last month and never received an email of the item being back ordered or shipped. After 3 weeks I called and was told they had no idea when the part would be available to ship. I asked to exchange for another pistol grip, again I waited. I called back I was told he'd forgot to process the order and he'd have it processed immediately. I finally got a confirmation the part came in the mail and it was a vertical foregrip.... read more
hello i placed an order on March 3rd and still have not gotten a tracking and the site just says processing, i have sent multiple emails and left multiple voice mails and nothing. I am extremely unhappy with the service thus far. Order number has been emailed, left on voice mail and sent via FB messenger over the course of the last week.
Business response:
Hi Jesse - We apologize that you're unhappy with our service. I see that you reached out to us via FB Fri night, after business hours, and we followed up with your order status Mon, at the open of business. We are awaiting an item for your order to ship complete. At that point you will receive a shipping confirmation. In the meantime, you order will remain the "Processing / Pending Fulfillment" stage. Please let us know if you need anything else.
DO NOT ODRER FROM THIS COMPANY THEY HAVE NO IDEA WHATS GOING ON AND AFTER TWO ORDERS AND WAITING A MONTH I STILL HAVE NO ORDER SHIPPING OUT ALL I CAN SAY IS DO YOUR RESEARCH AND READ SOME REVIEWS BEGORE YOU BUY ANYTHING FROM THIS COMPANY THERE CUSTOMER SERVICE IS THE WORST I HAVE EVER HAD Customer service is horrible. No answer on when my order would be shipped pretty much told to bad just wait. I know it’s a new item but if you can’t get it shipped out you shouldn’t be able to purchase online yet. So I canceled my order. D... read more
Frequently asked questions about CAA GEAR UP
How is CAA GEAR UP rated?
CAA GEAR UP has a 4.3 star rating with 987 reviews.
When is CAA GEAR UP open?
CAA GEAR UP is closed now. It will open tomorrow at 8:00 a.m.