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Cady
- Photographers
- Jacksonville, FL
About this business
Location details
10475 Fortune Pkwy, Building 100 Suite 110, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Overpriced and they scam you
Scheduled my sons senior pictures MONTHS ago- called this morning at 9am to confirm my sons appointment at 2pm today & was told we are all set. Show up to take pictures and they’re CLOSED! No phone calls or emails to reschedule and when I called customer service number the lady was SO rude and unhelpful with zero empathy for the situation. What a joke of a company that they can’t do a simple thing as CALLING YOUR UPCOMING APPOINTMENTS TO RESCHEDULE when deciding to not open. If I could give zero stars I would!
Pictures were mediocre at best. My son did the showtime sports pics for his wrestling and the photographer only did head shots. We paid extra for the additional options of backgrounds. Out of the whole experience there were only 2 decent pics. Chose not to order the over priced pics but still got a charge from the studio after a month for an order I did not place. Called the studio to correct the issue and got met with a “sorry there is nothing I can do” do not trust this company with your financial info. They will rob you ... read more
We were extremely disappointed that we weren’t given all the information before signing the document. We were partially told about the options for tge payment plan but not told we wouldn’t receive the photos until paid in full and that we couldn’t change our plan or our minds until AFTER signing the agreement. Very unhappy!
From finding out someone pick her most dislike picture for the year book when we have her session done before the last day to have the picture taken. My daughter didn’t have the chance to pick her yearbook picture as she was supposed to do during checkout time after her session. I want to love our experience at the presentation but far from a great customer service experience. Allison wasn’t the right fit for this task, she was far from being engage in our visit. Her phone seems to be more important than taking care of the ... read more
Business response:
Thank you for reaching out and voicing your concerns! We apologize you did not have a 5-star experience with us. We strive to exceed each and every one of our client's expectations. So, we value your feedback. We would love to be able to speak with you and personally address any and all concerns. Please reach out to us at jacksonvillestudio@cady.com or (904) 880-7455. We hope to hear from you soon.
I will start off saying I got some really amazing photos of my son this year, and of my other son 2 years ago. The concept of this business is genius. However, if I was making this review based off my experience 2 years ago and this time, it would be maybe 1 star. I was very upset that my youngest son didn't get the same experience as my first son. Customer service has went extremely down hill. People were leaving all their belongings in the dressing rooms, as they were told not to so that others can get dressed too, ... read more
If there were ZERO starts to give, that's what this company would rate. I have spent over $700 for one son's Senior pictures and Athletic pictures, as well as $69 for my other son's regular school pictures. My Senior son's athletic photos won't download, nor will his senior pictures. I also ordered pictures for my other son, Ian DiLeonardo. The first pictures Cady mailed me had a retouch mistake (making him look like he had something growing from the back of his head) so I called and they were edited but Cady NEVER mailed ... read more
Business response:
Thank you very much for your valuable feedback. We are extremely sorry that you have not had a wonderful experience with us thus far. We never intend for this type of issue to occur, and we absolutely want to ensure that you receive everything that you've ordered and resolve all of these concerns promptly. It is very important to us that you and your family have a positive memory to take away from this year's photos. Someone from our Customer Experience team has reached out to help make this right for you, please respond to ... read more
Frequently asked questions about Cady
How is Cady rated?
Cady has a 4.8 star rating with 6,448 reviews.
When is Cady open?
Cady is closed now. It will open at 9:00 a.m.