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Camberwell Lodge Care & Nursing Home - Country Court

4.6

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Location details

Picton Street, Camberwell, London, SE5 7QH, United Kingdom

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4.645 reviews
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Linda D's profile image
Linda D 
2 years ago

My mum is a resident at Camberwell Lodge. I’m so very grateful my mum is in a safe and happy place now. I’ve seen massive improvements in my mum's well-being since arriving at Camberwell Lodge. I don’t worry when I leave after visiting as I know she is in safe hands with all the fabulous staff there. Her personal care is attended to throughout the day along with staff taking her to chat with other residents, also, my mum's room is cleaned every day along with her shower room too. Nothing is too much for any member of staff. ... read more

Business response:

Thank you for your kind words which will be shared with all the team at Camberwell Lodge. It is our pleasure to care for your mother and we look forward to seeing you soon for a catch-up over a cup of tea and some cake. 

Angela W's profile image
Angela W 
3 years ago

Our experience has been excellent, my aunt was admitted from hospital where she had lost mobility and had become incontinent. Within a matter of weeks, both have been regained and she is enjoying good nutrition and personal care, including a professional hairdresser, and enjoys the therapeutic activities she attends on a daily basis. The family have been welcomed to join her for meals in very pleasant surroundings. We would particularly like to thank one member of staff and the Customer Relations Managers for all their suppo... read more

Business response:

Thank you for taking the time to leave a review. We are pleased to hear about your positive experience and will pass on your compliments to our team at Camberwell Lodge. 

Amelia H's profile image
Amelia H 
3 years ago

My mum had a two week respite stay at Camberwell Lodge following the death of my dad. Mum has advanced Alzheimer's. I thought Camberwell Lodge was excellent and I visited every day over the two weeks so had plenty of chances to see things in action. The staff are kind and good-humoured. The place is bright and airy and thoughtfully designed. Mum had a ground-floor room facing the garden with her own patio table and chairs. She enjoyed the weekly yoga class, a visiting entertainer and pizza-making. She thought the food was gr... read more

Business response:

Thank you Amelia for taking the time to write such kind words for the team at Camberwell Lodge, we are pleased to read that you and your Mum enjoyed the respite period here at Camberwell Lodge. You are always welcome to pop in for a cup of tea and cake and we look forward to seeing you soon! 

P H's profile image
P H 
3 years ago

My mother-in-law has been at Camberwell Lodge for a month. The home is spotlessly clean, the staff can’t do enough for you, the food seems to be going down well and her room feels like a nice hotel! Such a change from the hospital environment. In the month my mother-in-law has been at Camberwell Lodge she has been given her dignity back, she looks and sounds so much better. The staff make time to address her needs, she is clean and well fed, she is engaging in many of the daily activities and generally getting some quality o... read more

Business response:

Thank you for your kind words which will be shared with the full staff team. It is our pleasure to care for your mother-in-law and we look forward to seeing you soon. 

Martin K's profile image
Martin K 
3 years ago

My aunt has been at Camberwell Lodge since December 2022. The staff and management at the home have been great, they have understood my aunt's ways and ensured she is listened to and involved. As the next of kin, I have found the management of the home informed and understanding. The customer relationship manager has gone out of her way to communicate regularly and ensure I know how my aunt is feeling. My aunt's room is clean, modern and has everything she needs including a fantastic shower. The food is good and plentiful, s... read more

Business response:

Thank you for your kind words, Martin. It is our pleasure to care for your aunt and we look forward to seeing you soon for tea and cake! 

J B's profile image
J B 
3 years ago

I am so pleased to have found Camberwell Lodge Care Home for my dad who is in his 90's. The care home have taken the time to understand my dad's needs and preferences and the staff (carers, nurses and activities staff) look after him very well. Finding a care home can also be a difficult time for the family members too - which is why I have been so grateful to the customer relationship manager who has provided me with support and reassurance too. Dad's room is lovely - spacious, comfortable and decorated to a very high stand... read more

Business response:

Thank you for your kind words which will be shared with the full Camberwell Lodge Team. It is our pleasure to care for Dad and we look forward to seeing you for cake and coffee soon! 

L P's profile image
L P 
3 years ago

Camberwell Lodge Care & Nursing Home is close to us so we were keeping an eye on it while it was being built. The fact that it was a new, fresh building and decorated well was an appeal. While making the choice about whether or not Camberwell Lodge would be right for Mum while organising her arrival (at short notice) and settling her in, the customer relations manager, in particular, was brilliant. She was able to look after me as much as Mum and made the whole process easy and friendly. There have been some teething problem... read more

Business response:

Thank you for your kind review. Your comments will be shared with the full Camberwell Lodge team. 

Maggie H's profile image
Maggie H 
3 years ago

I thank God that my sister is now a resident in Camberwell Nursing Lodge, she had been moved from two previous homes that were dreadful. The building itself is beautiful but more important are the amazing staff, professional, kind, caring and very supportive, I would like to thank each and every member for all that they do for my sister and the family. 

Business response:

Thank you very much for your kind review, Maggie, with lovely words that we will ensure to share with the staff team. It is our pleasure to care for your sister and we look forward to seeing you again soon. Kindest regards, Nina. 

Ben T's profile image
Ben T 
7 months ago

Facilities are clean and fit for purpose, but I have major issues with levels of communication in general, and language in particular. I live in the North of England, I lost count of the number of times I explained that I wasn't able to 'pop by', and I received sporadic updates on my Mother's care, and often only when specifically requested. There were two incidents where my Mother was taken to Hospital for checks - both times the appointment had been cancelled by the Hospital, but the staff at the home were unaware. Not onl... read more

Business response:

Thank you for your feedback. We are pleased you found the facilities clean and fit for purpose, but we apologise that our communication did not meet expectations. We acknowledge the concerns raised regarding updates on care and the cancelled hospital appointments, and we are sorry for the distress and inconvenience caused. As discussed at the time, these appointments were cancelled by the hospital and not by the home; however, we recognise the impact this situation had on your mother and family. These concerns were investiga... read more

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How is Camberwell Lodge Care & Nursing Home - Country Court rated?

Camberwell Lodge Care & Nursing Home - Country Court has a 4.6 star rating with 45 reviews. 

When is Camberwell Lodge Care & Nursing Home - Country Court open?

Camberwell Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.