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Canyon Road Self Storage
- Self Storage
- Boulder City, NV
About this business
Location details
704 Canyon Road, Boulder City, NV, 89005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've been with this storage company for about two years now. It's clean, equipment is provided for moving heavy items and the lighting inside the storage building is good. The owners are nice and they were very kind to me as they gave me a break in my monthly rent. I am a senior and this helped tremendously. The location is perfect for me and I really like our manager in our office.
Business response:
Than kyou for your feedback Leslie, we're very happy to have you storing with us!
Great staff & very friendly. They gave us prices on multiple units & explained well. Clean, seemed very safe & an easy move-in process.
Business response:
Thank you Brandon! We're very grateful you chose to store with us, we're happy to be of service!
I was helped by very friendly staff there. Even though they didn't have my size needed they even called around for me.
Business response:
Thank you so much John!! We appreciate you taking the time to acknowledge that we went the extra mile for you! We wish you the very best, and hope you'll come back and try us another time.
For myself I have not been struggling in my line of work but I'm sure all the people that are really do appreciate you raising your prices during a pandemic. That alone should show you that they have no heart no matter what the corporate office responds or replies back with. I understand they said if I get renters insurance my rates will go back down by a small amount but the only reason why they're asking for this is because their corporation only cares about the bottom line and not about the people themselves. Which is abs... read more
Business response:
(from Feb. 2021) Hi Anthony, we're so sorry to receive this...our goal is good communication, certainly not to be a bother. If you would like to email customer service with your unit number, we can opt you out of emails. customerservice@platinumstorage.com Please know that we are obligated to send certain information, such as late and lien notices, and changes to your lease terms or notices of repairs/improvements that may affect access to the site, but we can also stop sending your monthly invoices and receipts if you p... read more
The manager of this location was rude and started cussing at me and called me out he wanted to fight me in front of my nine year old daughter this is the worst way I was ever been treated in my life.
Business response:
Hi Paul, I received a full account from staff after you left the site...you visited us after winning an online auction. Without going into details of your exchange with our staff, a cleaning deposit is always required with StorageTreasures.com auctions. We wish you well. M. Kirazian, Corporate Operations Platinum Storage Group
During the COVID issues right now, I would expect face to face interaction would be safer . The employee working there doesn't wear a mask when interacting with me. This is a concern since we are less than 6' apart when I am present my payment and receiving my receipt.
Business response:
Thank you for alerting us to your concern Dave! We are contacting staff immediately, as we most definitely instruct our staff to wear masks when interacting with tenants, without fail. This will be addressed urgently...we truly apologize that this happened today! Should you ever encounter this again, please contact our corporate customer service at (855) 372-8292 or customerservice@platinumstorage.com. We appreciate you storing with us!
Management here is nice and responsive. The place is old, but it is always clean and employees are always visible upkeeping the grounds. I had no problems renting a unit here for 18 months and would rent from them again if the need arises. The one downside is the lighting switches in the hallways are far apart and you sometimes are walking in the dark to get to the next switch, it needs to have motion sensor lighting installed. All in all, good experience.
Business response:
Thank you for the feedback C.R.!! We're so happy we could meet your storage needs! Cheers, Canyon Road Self Storage
Super nice people to work with and had no troubles with the unit itself or access to it.
Business response:
We are happy you had a wonderful experience, thanks Cathy!
Find another storage facility, bad business operators. Saw people jumping the fence while we were in the middle of storing our items. The manager and her son run this facility and they are very unprofessional. We felt very unsafe and decided to leave a month early. No refund was given... Many other facilities in Boulder city to choose from that are locals and appreciate your hard earned money!!!!
Frequently asked questions about Canyon Road Self Storage
How is Canyon Road Self Storage rated?
Canyon Road Self Storage has a 4.6 star rating with 338 reviews.
When is Canyon Road Self Storage open?
Canyon Road Self Storage is open now. It will close at 5:00 p.m.