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Cape Fear Eye Associates
- Healthcare
- Fayetteville, NC
About this business
Location details
1726 Metro Medical Drive, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This office is a joke. Took them over a week to call my daughter back to come in and be checked. She has a lot going on with her eyes and have been dealing with this for over a year. Now new problems. When she saw the doctor today he just said sorry but Dr Patel is very busy. I think we will be finding a new ophthalmologist. If you are too busy to call back and check on a patient with in 24 hours obviously you are seeing to many patients.
Business response:
Thank you Mrs. Carnahan Nelson for taking the time to share your feedback regarding your daughter’s recent visit. We take each review very seriously and your complaint has been discussed within the quality review process of our clinic. We strive to provide each patient the most recent available appointment with their eye care provider and the option to be worked into one of our other providers schedule for immediate appointments. Our goal is the total satisfaction of our patients and to provide a positive experience and alwa... read more
Dr. Riggins told me that my daughters eye turn “was not an emergency when he had a 30 other patients to see. You will need to come back for a dilated exam” the soonest appt they could give me wasn’t for TWO MORE WEEKS. After going to another ophthalmologist, she is now wearing glasses. She is far sighted and when her eye tries to focus, it causes it to turn in. I have had other family members have bad experiences as well. With that being said, anyone trying to cram 30 patients in everyday is just pure greedy. I don’t care ho... read more
Waited over 2 1/2 hour for my son’s appointment we we were 15 minutes early it was freezing in there... this was my last time bringing my son there nice staff but that wait is ridiculous
Business response:
We apologize for your extended wait time today and understand your time is valuable. There are certain situations when it is necessary to work a patient into current schedule, which might cause a greater wait time, however, this is an area we are continuously monitoring and your feedback is very important to us. Thank you
Took a friend there for eye check up. I was not being seen
They need better doctors and friendly receptionists. The techs were kind but wait time was horrid. Suggest people find better office/practice.
I have been a patient for over 30 years even when it was under Dr Brown's staff off Owen Dr. The new optical staff where you pick out glasses are very rude on Owen Dr. I had an appointment @8am and I also inquiry about a pair of the Eclipse glasses for me and my daughter. They had the nerve to tell me that I had to go all the way back home to bring my daughter back to get a pair. Plus I heard that they got the glasses late yesterday and had 300 pair. Mind you that my eyes were dilated and I paid good money for my visit. Also... read more
My childrens' physician left the practice. How do I know? Via text message. To the staff, including Lacey (who thought it was "totally cool" to break that kind of news over text)- personal contact still matters. Professionalism matters.
Dr Sheel Patel is a great doctor ....my only regret is I wish I had lasik 3 years ago....
Frequently asked questions about Cape Fear Eye Associates
How is Cape Fear Eye Associates rated?
Cape Fear Eye Associates has a 4.5 star rating with 1,254 reviews.
When is Cape Fear Eye Associates open?
Cape Fear Eye Associates is closed now. It will open tomorrow at 8:00 a.m.